Topps approved fitters

[DARRELL]

I have become an approved fitter by topps tiles and I have had nothing but grief with it. Is there an other doud out there with same probs if so let me know.

 

[White Room]

Topps Tiles have lost two-thirds of there value in the last 12 months. Source TSJ

 

[JIMBOB187]

One of the biggest issues is the staff quoting ball park fitting figures and also quoting to exactly the coverage on a bag of addy, does my head in when I look at a floor that resembles the Himalayas and I tell the customer that more addy will be needed. Oh no they say the lad in Topps said Blah, Blah. Customers, can't live with em, can't pay the bills without em!

 

[White Room]

The trouble is JIMBOB when the sales person has made his pitch as far as the customer is concerned it's "Written in stone"

 

[Grace'sDad]

And untrained / not fully trained sales people are lethal.
They get nervous - desperate to secure a sale and then the verbal poop just keeps on spilling out!

That's why it's critical to make sure you get them to stop before they begin.

(I also over-egg my adhesive and grout requirements - customers are thrilled when they can return stuff for a refund - not so happy to cough up extra)

 

[penno]

I just got sick of the "YOU ARE JOKING" comment whenever i told them the cost of rapid set flex. "and you need 5 bags" "WHAT?"

 

[IvegotsTILE]

It didn't work in my local store,no-one wanted the service.They asked me to be a taf but was too busy.They've now put all the tilers cards back on the counter.

 

[DARRELL]

The thing is right, the reason for the TAF is so they dont have to let us guys have it at trade prices becouse the customer buys every thing they pay top doller. This info come from a store manager. I also read the artical in Tsj thair just getting greedy in my eyes...:huh2:

 

[CLAYS TILES]

The thing is right, the reason for the TAF is so they dont have to let us guys have it at trade prices becouse the customer buys every thing they pay top doller. This info come from a store manager. I also read the artical in Tsj thair just getting greedy in my eyes...:huh2:

TOO TRUE M8:mad2:

 

[DHTiling]

I had a customer blame me for the rong tiles becouse I picked them up for the customer and it was free delivery. An other wanted marble and dident want grout joints I did grout joints and it was rong he wanted it to look like one peace of marble.

You were not wrong......bs5385 states that you do use a joint in tile installations......tell the customer to check there facts before bollocking you.....Don't you just hate it when customers try to tell you your job..?...

 

[salmonfisher]

The thing is right, the reason for the TAF is so they dont have to let us guys have it at trade prices becouse the customer buys every thing they pay top doller. This info come from a store manager. I also read the artical in Tsj thair just getting greedy in my eyes...:huh2:

if a customer is prepared to pay the full price for the adhesives etc they will pay a bit extra for the installation as well

 

[faithhealer]

It didn't work in my local store,no-one wanted the service.They asked me to be a taf but was too busy.They've now put all the tilers cards back on the counter.

They've got all the cards back at mine too!

 

[Fekin]

Do many of you TAF's out there have many customers that nearly choke and die on the spot when their told the price of all the materials since they are paying top whack ?

 

[White Room]

Their prices are a joke on retail, I get the impression that they don't want tradesmen in there there, Making to much with Mr domestic who don't know the true price on adhesive. As I,ve said before I,ve been there when their staff has tried to teach me how to tile. Is that why their worth 2 thirds less than a year ago

 

[IvegotsTILE]

Some of the prices are crazy:

Toppfix tubbed gear Trade £6 Retail £18

Toppfix rapid Flexi Trade £18 Retail £52:huh2::joker::huh2::stupid::huh2::joker:

I almost chocked when I heard that one,they're meant to sell Bal everytime the customer asks for adhesive,they charge roughly the same for their own brand.Scandalous:stupid:

I personally would be embarrased to tell the customer the final cost of their materials.I can only imagine their faces:whatchutalkingabout

 

[wetdec]

I was talking to a fixer yesterday who had asked local topps if he could leave cards, the reply was you dont buy off me I have to stay loyal to guys who buy of me. There were 6 tilers cards there 2 of them I know are crap.

Is this the selection process :lol::lol::lol: sounds like topps



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