Topps Tiles -Love it or hate it?

[TilersTilingTiles]

Recently priced a job in a loft conversion. One bathroom and one ensuit shower room About 50m2 total with porceline floor tiles and ceramic wall tiles. The client asked me to provide a labour only quote and a seperate quote detailing the materials needed and how much I could supply it all for. Apparently topps tiles is doing a discount on materials if you buy your tiles through them too. Anyway it turned out that I could get the materials for just under half of what topps quoted even with the discount.

Topps tiles used to be our main supplier when i was an apprentice and when they used to have their own brands of adhesive were very reasonably priced.

Now some of my clients are paying £50 a bag for Bal rapid set flexi. How do they justify that!

Topps Tiles -Love it or hate it? for more...

Tile Forums @ tilerstilingtiles.co.uk

 

[Thespanishtiler]

hate it

 

[obobsmith]

Just starting out, guys in TOPPS could not have been more helpful, Business card and ID five min and I've got a trade account, brill.
Time will tell obviousley but when your at the start of a journey all help is welcomed.
The guys told me exactly what I needed to set it up and when I came back to them they remembered me set it up and made me feel welcome.

Jobs a good'un time and experiance will tell in the long run, but hey I'm new to this and happy with prices I was given.

Thanks to Darren at NETT for giving me an idea of what to expect.

 

[Wetroom 1]

Heres a thing of interest im on the approved scheme for topps, but the staff in tops wanted me to tank the whole room including walls on a job, i went and viewed the job and explained that there was no reason to tank the whole room, they shunned what i said and informed me to sell it to the customer. In the morning i will be telling topps to shove all there work from now on, i will say this is only one store. The other thing is im a approved impey installer, but why do topps sell a wet deck thats 30mm thick? nothing to do with hardy backer board by any chance.:ban:

 

[mikethetile]

ive had to change my tune on topps

every time ive tried them in the past ive regreted it

overpriced

poor product knowledge

idiot staff

working out of town and needed hardi backer, went to topps prepared for a nightmare

was pleasantly surprised

helpfull staff

full product knowledge

opened trade account and got reasonable prices ( non of this two topps reciept nonsence, just had to prove i was trade)

this has come just right as there is no ctd anywhere near me and my usual independant is going from bad to just about impossible to deal with

i shall carry on using topps while they give me this level of service

 

[obobsmith]

I've no complaints with Hillington branch looking for my first trade account could not have been easier, that means good cust service to me, so far that is the most important thing to me.

If they continue to impress ( I like to think i'm not an idiot:drool5: ) then I will be happy to use them, it seems that as with all things its not the company but the staff in store that make the difference and I am well chuffed with the TOPPS guys at Hillington.:8::8::8:

 

[Shaunfjr]

Opened an account with Topps in Perth. The Manager, Ian could not have been more helpful. Explained how there account system workes, ie levels of discount. All he needed was my business card to open the account
Even took me through the back, to let me see what they carry in stock.
Bought stuff there & then for a job i was doing yesterday.
I think it's the same as anywhere, if your dealing with nice people, you get good service, if your not, then you dont !

 

[obobsmith]

Hope the Job went well mate