customers

  1. A

    customers does not like the job, am I liable if she decides to re do everything?

    Ok. here is my problem. This is the cenario, I agreed to tile friends daughters property and as she was friends daughter I came down half the price I'd usually do the job, I tiled first a cloack room and that was fine, but wasn't paid for it yet, then I was asked to do the bathroom and as the...
  2. S

    Inconsiderate customers.

    As a flooring contractor in hard floor coverings ( tile, Karndean, wood) to mainly the domestic market I would say a vast majority of customers make a good effort to clear my work area as much as reasonably possible.....but occasionally I get a cracker. The most recent one was a couple with...
  3. kilty55

    customers doing the job themselves and wanting free advice

    4th call this week from members of the public doing major jobs themselves including two doing lots of new electrical work and wanting me to supply them with a sparky who will sign the work off for them, :yikes:,i spoke to a mate about this and hes had a number as well in the last month doing the...
  4. P

    You dont get many customers like these.

    On the first day i arrived at 7.30 said hello and started prepping. at 8 i was told breakfast was on the table. there to my amazement was a full english :thumbsup: 10.00 a mug off coffee and toast and marmalade at 1.00 there was dinner on the table salad sandwiches and pasty:thumbsup: tea and...
  5. S

    Customers and Tanking

    Hi all, Is it just me or do home owners have no understanding of the importance of tanking shower/wet areas. I have been to two different jobs last week to price up estimates and both times the home owner has turned up thier noses when discussing tanking for shower areas. I am not trying a hard...
  6. F

    Meeting customers

    When you go to do a quote do you 'morph' into your customers, 'level', for want of a better word. You get the feel if you should call them by their christian name or Mr and Mrs? Do you grab a bit of imformation about your customer (dog lover, kids, hobbies) and stretch it to the limit? Did a...
  7. S

    floor cleaning customers expectations

    This is a question for the floor restorers, do you often find that once you have cleaned and restored a floor to a good standard and sealed it for future usage there is an expectation from the customer that there will be zero to little maintainance on their behalf once you have finished ? I have...
  8. R

    Show this to your customers that are quibbling

    :smilewinkgrin: YouTube - The Vendor Client relationship - in real world situations
  9. F

    Customers occupations

    it never fails to amaze me what other people do for a living. Todays 'customer' runs a 'Botex' clinic in her 'Summerhouse'. Just got a job off the local vet but I didn't tell him it was my dog he had to wrestle on Monday until I got the job. Any other odd/important jobs people do
  10. kilty55

    calling customers

    based off the mucky customers thread,it seems a lot of us are met with unemptied bathrooms and kitchens regularly, i call the customer the day before just to verify all is well for the job starting the following day and also ask that they make sure kitchen is emptied etc before we start does...
  11. D

    Mucky customers.

    Customers....How many of you have turned up to tile a bathroom or kitchen and it is still full of gear or absolutely filthy... Things like dirty dishes in the sink or on benches or smelly dirty clothing on bathroom floors etc. Tell us your worst tales of what you ave come across in your...
  12. D

    Gifts/Tips from customers.

    I recieved half a carrier bag of fresh grown new potatoes yesterday...:smilewinkgrin: what weird or out of the ordinary tips/gifts have you recieved..?
  13. S

    All customers please get in line.

    Hi All Thought I'd start this thread off..... How is everyone booked up at the moment? and, whats the longest period of time youve had a customer wait for your services? (no friends and family jobs please) steve
  14. E

    Going to meet customers.

    This is to give new tilers a bit of advice about going to meet customers to do an estimate/quote etc from you older and wiser tilers. Do you go in your work clothes or not. Do you remove footwear before entering customers property. Do Call if you are going to be late. Do you listen to the...
  15. I

    Bloody Customers

    I got asked to do a favour for a mate and plumber who puts work my way,his auntie is moving into her new flat on the 3rd of Jan and they wanted the bathroom tiling(to the ceiling around the bath and half way round the rest) I said I'd do it the 29th and 30th which she was really happy with,they...
  16. E

    Calenders for my customers..

    Thought about doing a calender for my customers for 2010, one like the W.I do, you know the ones when they are Naked :yikes: Any suggestions what i can do for the months...:lol:
  17. macten

    xmas cards for customers

    Posted a load of xmas cards off to my favourite customers I've worked for this year and have already landed 3 jobs for the New Year. A bit cheesey to do but worth doing!
  18. F

    perfect customers this week

    kettle on as soon as you turn up cuppa every two hrs max with chocci bickies and cake sandwiches for lunch offer of sausage and chips tonight at 5pm to 'tide me over' until I got home. (a full ten minutes) Huge thanks of gratitude every night just for doing a days work This jobs brilliant isn't it
  19. G

    customers and there haggling!

    any of you guys having this problem im very busy at the miniute and should not complain but quoting for lots of jobs and fed up with customers trying to haggle me down in price or telling me there is someone quoting cheaper :mad2: dont know if there trying it on or being honest starting to get...
  20. G

    customers not all bad!

    had a splashback to start monday had priced it before he had removed the old tiles though it would be straight forward but went and the walls were in a bad state after removing the old ones:yikes:. couldnt really add on top of the price as they were a neighbour of my mums so i preped them and...

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