Another tiling job gone wrong.

[Kilo]

I feel you do have some fair points but some are a little ott, i think you should have let them finish first and grout. (did they ask for payment before they finished?) The pipe cuts are bad but around the door ect once grouted should look fine, even if it needs a thin Silicon bead, think most mitre trims these days as looks better but what they did is not wrong, im sure if you talk calmly with them you can get it sorted, you want your bathroom done and they want to get paid, its worth a try...

Thanks BSC. What points do you think I have over boarded on? I get that the edges can be grouted and siliconed, it just feels like the problems are being covered up. Re the mitre I did ask the dude before hand if he neeeded the round trim, quadrants etc. I said id like the trim cut at an angle. He said fine. He asked for payment on the same day that he left. I hadn't made any complaints until a couple of days before when I started to see areas which were not right to me. I punched them a text stating I would have a formal response to their invoice the next day. I emailed them some of the concerns. Since then they said that their work is 'up to British Standards' and that they would take legal action, despite my asking them to come back on two occasions via email and one via a signed for letter.

 

[eddcottee]

In my opinion mate -

The tiles at the edge of the door frame are irrelevant as there should be a neat Silicon bead run down there anyway, so they'd end up looking good and you wouldn't see the 1 or 2mm variance down those edges.

Pipe cuts are rough, so should be re-done and the chipped tile is unfortunate and should be replaced.

The rough cut within the window niche is a little rough and should have been rubbed down smooth but other than that it looks like a reasonable and acceptable job to me on the face of it.

However - T and G floor should have been over boarded with cement boards.

IF tubbed adhesive has been used, the whole lot should be ripped out and replaced, but you'd need to know that first. So it's a tough one really and perhaps because of finding about the adhesive and floor problems, that's why you've looked so far into the rest of the jobs and ended up picking holes in it.

Shame he's taken it straight to court. Seems like a rather silly and unprofessional approach to me.

Be interested to see what happens with this one.

 

[Kilo]

In my opinion mate -

The tiles at the edge of the door frame are irrelevant as there should be a neat Silicon bead run down there anyway, so they'd end up looking good and you wouldn't see the 1 or 2mm variance down those edges.

Pipe cuts are rough, so should be re-done and the chipped tile is unfortunate and should be replaced.

The rough cut within the window niche is a little rough and should have been rubbed down smooth but other than that it looks like a reasonable and acceptable job to me on the face of it.

However - T and G floor should have been over boarded with cement boards.

IF tubbed adhesive has been used, the whole lot should be ripped out and replaced, but you'd need to know that first. So it's a tough one really and perhaps because of finding about the adhesive and floor problems, that's why you've looked so far into the rest of the jobs and ended up picking holes in it.

Shame he's taken it straight to court. Seems like a rather silly and unprofessional approach to me.

Be interested to see what happens with this one.

Thanks for the constructive feedback. I won't submit more photos to illustrate the cuts and grout lines unless there are requests! I think the main point now is something I ironically would not have picked up had the trader tried to negotiate or mediate and that is the addy and mat used. I have a quote for the materials for both floor and walls which takes me to the rocatex and BAL website for the specs if i copy and paste into google. Consequently, although not tiling related, the copper pipe that leads from basin was fitted by the tiler and is 10mm. Its feeding a mixer shower and from reading the specs on that, it needs to be a minimum of 15.

I really would have preferred it to go the other way. But I am obligated to respond to the claim. I will be getting an NHBC inspector in and they will independently spec if the job is certifiable from a new build perspective and submit their report to the court. If he states that the work is sound then who am I to argue.

 

[bsc ceramics]

Thanks BSC. What points do you think I have over boarded on? I get that the edges can be grouted and siliconed, it just feels like the problems are being covered up. Re the mitre I did ask the dude before hand if he neeeded the round trim, quadrants etc. I said id like the trim cut at an angle. He said fine. He asked for payment on the same day that he left. I hadn't made any complaints until a couple of days before when I started to see areas which were not right to me. I punched them a text stating I would have a formal response to their invoice the next day. I emailed them some of the concerns. Since then they said that their work is 'up to British Standards' and that they would take legal action, despite my asking them to come back on two occasions via email and one via a signed for letter.

As i said round the door etc is not an issue but the pipes do need sorting, the square edge
trims can be mitred. Did they grout it all?

 

[Kilo]

As i said round the door etc is not an issue but the pipes do need sorting, the square edge
trims can be mitred. Did they grout it all?

They left before grouting.

 

[bsc ceramics]

Well that wont look good on them in court, i think with the photos you have you should be ok, cant see anyone saying this is a good job. these guys are not tilers so it may be a case of moving on and starting again and you will then be able to see what addey was used.
Get someone to recommend a tiler and ask them lots of questions and get references of other work they have done. Let us know how you get on..

 

[Kilo]

Just an update for anyone interested. I have taken the tiles off myself and the plumbing is now rectified (before and after pictures attached.) The external wall was dot and dab which was a chore to take off boards from. I did take a few pictures of areas of concern during removal of the tiles. Nothing too major, but my main concern was the tiles in shower compartment. The tiler had screwed gyroproc onto the plasterboard directly, which I understand is OK with regs. However, they screwed into the joint between the two boards, which is why I could just pull the tiles and board straight off the wall. Not good, when one of these tiles weighs about 4 kg. There are also areas where it looks like the adhesive was applied over the 3mm limit for premixed adhesive and hadn't appeared to set in places. I have plasterboard measured and ready to fit and will update after final decision with court and new tiles are on.

 

[bsc ceramics]

If the addy has'nt set that shows its the wrong one they used..
Good luck and let us know how you get on.