i agree with you, and when i said that to her she said cos the plumber was putting in bathroom at the time and carpenter doing the cupboard they were in the way to have a proper look , shes actually apologised to me at last after i said ive taken legal advice, ive managed to get hold of trading standards and they have told me shes in breach of contract of goods and services act due to the fact she hasnt completed job with care and skill, and i have to put this in writing to her to try and claim for damages, once iv got another quote etc