B Q 600mm Porcelain censorship

[Rob Z]

Certain quarry tiles sold and installed here are wax coated to protect them from the installation and grouting process; then once set they come in with power washers and strip the wax off of the tiles. This is typically done on a commercial job.

 

[Deleted member 1779]

Actually Ajax you do have a valid issue. Why should the retailer have to explain how to use a product?

If they had to do that for every product then there would be a lot of leaflets.

My personal view is that B&Q market themselves to the DIY market (although 40% of their turnover is actually trade!) and so you would hope they would consider the DIY customer who is looking at products that are value for money and go that extra mile.

I guess its the old latin saying about "Buyer Beware"

I think there are actually figures banded about where they can prove the cockups made by DIY that they could have saved had they used a pro is huge.

There you go.

 

[brucey123]

I mystery shopped B Q today and they are still telling customers that they need to seal the tiles before they do anything. The funny thing is that they are using a display that they fitted to show what happens when you grout before sealing!:mad2: Judging by the number of mentions these tiles get on the forum a lot of poeple have tiles fitted with wax still on them.
B Q recommend heavy duty tile cleaner to remove the wax but I dont think it works, any suggestions?
Bruce

 

[brucey123]

Perhaps I am being a bit thick but I really cannot see the issue here. Why should the guys in B&Q need to know that the tiles are wax coated. This (from what I have read in the forums) is pretty standard so if people are buying them they ought to do the research on using them first surely. If you don't have the expertise or the product knowledge to do the job peraps you should be employing a competent tradesman who will have that expertise. Perhaps it's just me being snippy.

The issue is that they only sell one tile which has a wax coat and the staff are denying it. The instructions are non existant but are now being updated in small writing on the new packs of 400 x 400. I have already laid white porcelain and travertine using the instructions with a super result. I may not be a pro tiler but as a property developer and motor trade director I have specified several thousand m2 for showrooms and not one was coated in wax.
Bruce

 

[tkm18]

I mystery shopped B Q today and they are still telling customers that they need to seal the tiles before they do anything. The funny thing is that they are using a display that they fitted to show what happens when you grout before sealing!:mad2: Judging by the number of mentions these tiles get on the forum a lot of poeple have tiles fitted with wax still on them.
B Q recommend heavy duty tile cleaner to remove the wax but I dont think it works, any suggestions?
Bruce

A trick that works on removing some types of the wax is to lay, but not wash or get them wet.

When its finished, get a bg of grout, i was shown white, not sure colour is relevent, spread it over the tile and 'rub it into' the tiles.

Seems to remove the wax.

Sounds bizzare, but works.

Clean the joint out and procede as normal.

 

[Deleted member 1779]

You would think B&Q would have a large shelf filled with bottles of the dewaxing solution set up next to their tile ranges. And a sign on the tiles saying "use this product ahead of fitting".

By combination selling they would make more money - and help their customers!

 

[tkm18]

You would think B&Q would have a large shelf filled with bottles of the dewaxing solution set up next to their tile ranges. And a sign on the tiles saying "use this product ahead of fitting".

By combination selling they would make more money - and help their customers!

They do with the sealer, but i think its usual crazy B&Q prices, 30 odd pound for a small bottle.

 

[brucey123]

It is sad that these days poeple are frightened to say sorry or admit fault!
If they start to make a big issue of it in store they risk backdated claims. I've even bought their recommended cleaner for the wax and tried it on an offcut, it doesn't work.😛rrr: I a now taking BQ to the small claims court and will let you know how I get on.
Bruce

 

[White Room]

Thats part of the kingfisher company, good luck

 

[doug boardley]

are kingfisher based in Barrow in Furness, Mark?