B&Q Installation

[Mike]

Hi everyone, thanks for all the advice so far, there are no silicon joins anywhere. And many more examples of lippage. I think me and the mrs could have done better. B&Q. Sub all their work to a project manager, who in turn subs it to others. To add insult to injury, the subbie who removed the old suite and tiles etc damaged our front door( brand new composite door worth £1000 fitted)
I will take on all advice offered, if any1 lives near the syston area of Leicester there may be some work at the end of this . As I won't have the same tiler back.
B&Q charged us £600 for 11 square meters of tiling..... Sub standa

if you end up going down the legal route graham you will first have to give the original tiler a chance to rectify his work. i wouldn't want him back either! and i'd push for a new door too

 

[Grahamb12]

No, we had to buy the tiles separately. !!! Is there a governing body who we can call to come check all the plumbing etc? Or do we just rely on the expertise of other fitters ?

 

[Colour Republic]

if you end up going down the legal route graham you will first have to give the original tiler a chance to rectify his work. i wouldn't want him back either! and i'd push for a new door too

I don't think that is strictly true in this case. He may well have to give B&Q a chance to rectify but not that specific tiler as he was sub contracted

 

[Colour Republic]

No, we had to buy the tiles separately. !!! Is there a governing body who we can call to come check all the plumbing etc? Or do we just rely on the expertise of other fitters ?

There are a few plumbers and bathroom fitters on here, so you could post some pictures. There is also the sister forum which is linked to at the top of this page under 'Plumbing'

In the first instance I would talk to the Project Manager and tell him of your concerns, that the tiling is of such poor standard you are now worried about the plumbing and everything else and would like another (B&Q) tradesmen to check it over. You'll quickly know if he is trying to rectify the situation or trying to fob you off with his reaction

 

[Mike]

I don't think that is strictly true in this case. He may well have to give B&Q a chance to rectify but not that specific tiler as he was sub contracted

well that's better for the o.p. but b & q may have to give the 'tiler' a chance to rectify it.

 

[Brian the Tile]

thats terrible let them know how unhappy you are and tell them youare going to get
a independent tiler to do a report for you also they should be ashamed of themselves i do hope you get sorted out quickly

 

[CJ CERAMICS]

£600 for 11sqm of tiling not including the tiles........now i know why my sister will not say how much her bathroom cost her from bodgit and quit......same result in her bathroom too all the walls were removed and replaced and still has lippage with grout in all internal corners around the window and at the base of the walls were they meet the floor tiles, no silicone used except along the bath, which has already split due to the fact they did not fill the bath while applying the silicone.

chris

 

[user123]

bodgit and quit..... :lol: :lol:

 

[Andy Allen]

£600 for 11sqm of tiling not including the tiles........now i know why my sister will not say how much her bathroom cost her from bodgit and quit......same result in her bathroom too all the walls were removed and replaced and still has lippage with grout in all internal corners around the window and at the base of the walls were they meet the floor tiles, no silicone used except along the bath, which has already split due to the fact they did not fill the bath while applying the silicone.

chris

so how did you manage to get out of not tiling your sisters b/r...

 

[White Room]

Bodgit and scarper.

 

[Colour Republic]

well that's better for the o.p. but b & q may have to give the 'tiler' a chance to rectify it.

That I don't know, but B2B laws are very different to B2C.

B2B deals are not subjected to the same consumer rights.

Be interested to see if anybody knows re: giving a chance to rectify. Oli is normally quite good on these things

 

[The Legend; Phil Hobson RIP]

£54.54 per M2 for ceramics is very expensive, even for a perfect job. This job is along way short of perfect imo:mad2:

 

[paul78]

get marble layed for less!

b&q make the same as the tradesman, not bad eh just to pass work on.

 

[CJ CERAMICS]

so how did you manage to get out of not tiling your sisters b/r...[/QUOT

I live in Manchester(17yrs) and my sister lives in Middlesbrough and due to work i could not find the time to do it I asked her to postpone it but she wanted
it done before a set time as she also lives in Bahrain for months at a time, and she was due to fly back. To make things worse she told the tiler what i did for a living and he said well i had better do a first class job then :lol::lol:

 

[hillhead]

I could honestly supply and fit proper travertine to a top notch finish for that price including adhesive and grout etc !!
That is atrocious workmanship.
Threaten them that you are going to the TTA too.

 

[strummerman]

Did check and sign the work off when it was completed the fitter should av asked you to do this

 

[CJ]

Appalling

 

[tilerjason]

british standards say no lipping tiles and an good tiler wouldnt leave any especially when tiling with cramics, and they also say no to grouting corners as these are movment joints and should be finished with a movable product such as silicone, stewart is right they need to be clear of grout and siliconed,

 

[craig89]

get on to B&Q and tell em you're documenting everything.... photo's, comments and observations from us pro's
and that you'll be forwarding the whole sorry saga to'Watchdog' and to the consumer magazine 'WHICH', seeking
legal advice and invite B&Q to respond.
You have a cast iron case against shoddy workmanship.
Whoever did this tiling should be embarrassed to call themselves a tiler.

 

[charlie1]

I recently tiled a kitchen splash back, when i done it they noticed a vast improvment between my tiling and the standard done by the B&Q guys!! realy quite shocking work i have to say and i pointed out different issues to him, 1 i can remember was a 2 cm cut down the wall at the corner, really bad!

He explained the way the guys work, 1 spreads the adhesive, 1 does all the cuts and 1 places the tiles on!

 

[Rjm]

I agree with all comments above, that is really bad tiling, I have had many bad reports off my customers about the quality of work by b&q, I can only put it down to the attitude of the sub contractors . If it was their name and reputation on the line I'm sure they would do a better job, if any of my customers were ever unhappy with any aspect of my work I would be straight round to put it right, I offer the same level of service that I would expect to be offered to myself whenever I deal with someone, like everyone else, I'm a working man with bills etc and don't take money for granted, slot of the bathrooms I fit are upwards of £3000, this is no small amount , people have to work hard to earn this sort of money, b&q is effectivly the builder for this job, they should rip the tiles off, supply new ones and have competent tiler install them

 

[jwatson]

We have recently had a bathroom installed by b&q, the wall tiles we chose were travetine 480mm x 330mm. i have several issues, of which the project manager is coming to inspect.
I need to be armed with information on accepatble levels of lippage and quality of tiling. I will post as much information as i can .
1. There are many areas of the tiling that has in excess of 2mm lippage, this has been measured against a 2p piece.
2. the tiles were cut with a circular saw, so many of the cuts have very rough edges and are not straight.
3. the window return is 10mm different in width from top to bottom, and i have used a spirit level to confirm this, needless to say, the blind that used to be in the window, now doesnt fit. it is an exact fit at the bottom, but now wont fit at the top.

My question is where do I stand in asking for these problems to be rectified, i have put poly coving up over the tiles at the ceiling and this shows many of the lippage problems too.

what area do you live in as my mother is a manager at B and Q in the fitting department. and has had real problems with the fitters recently.
i have just recently qualified as a level 2 tiler and she is allways quizzing me over industry standards. they are actually putting 6mm ply on floor guys(might aswell put wall paper down)
the workmanship is shocking and should at least been sealed with matching silicone like stuart said, the lippage is unacceptable and the cuts are shocking. i cant see a pro tiler leaving you with that work. to me looks like a plumbers work at best.
what area are you in might be able to get her to crack skulls and sort this mess out.

 

[charlie1]

Limited knowllage, very little pride, who cares attitude = poor job!

 

[tilerjason]

how did thing s go with the meeting with b & q

 

[Grahamb12]

okay guys, its been a while since my post. So here is the update: B&Q Sent the contract manager to take a look. he said the were going to re do the tiling. shortly after that i get a call saying they are only replcing the bad tiling. they eventually turn up on Friday 3rd June. and the result is that it is no improvement. The tiler was a different person, and said he wasnt happy to patch up someone elses work and was confident that we would still be unhappy... he was right. the lippage is still there, and the cuts are a liitle better, and now to rub salt in, our bathroom floor has been damaged. Trouble is now, that we cant physically take any more time off to allow these muppets back to do any more work.. i am at a loose end and dont what what to do next