B&Q Installation

[Rjm]

I agree with all comments above, that is really bad tiling, I have had many bad reports off my customers about the quality of work by b&q, I can only put it down to the attitude of the sub contractors . If it was their name and reputation on the line I'm sure they would do a better job, if any of my customers were ever unhappy with any aspect of my work I would be straight round to put it right, I offer the same level of service that I would expect to be offered to myself whenever I deal with someone, like everyone else, I'm a working man with bills etc and don't take money for granted, slot of the bathrooms I fit are upwards of £3000, this is no small amount , people have to work hard to earn this sort of money, b&q is effectivly the builder for this job, they should rip the tiles off, supply new ones and have competent tiler install them

 

[jwatson]

We have recently had a bathroom installed by b&q, the wall tiles we chose were travetine 480mm x 330mm. i have several issues, of which the project manager is coming to inspect.
I need to be armed with information on accepatble levels of lippage and quality of tiling. I will post as much information as i can .
1. There are many areas of the tiling that has in excess of 2mm lippage, this has been measured against a 2p piece.
2. the tiles were cut with a circular saw, so many of the cuts have very rough edges and are not straight.
3. the window return is 10mm different in width from top to bottom, and i have used a spirit level to confirm this, needless to say, the blind that used to be in the window, now doesnt fit. it is an exact fit at the bottom, but now wont fit at the top.

My question is where do I stand in asking for these problems to be rectified, i have put poly coving up over the tiles at the ceiling and this shows many of the lippage problems too.

what area do you live in as my mother is a manager at B and Q in the fitting department. and has had real problems with the fitters recently.
i have just recently qualified as a level 2 tiler and she is allways quizzing me over industry standards. they are actually putting 6mm ply on floor guys(might aswell put wall paper down)
the workmanship is shocking and should at least been sealed with matching Silicon like stuart said, the lippage is unacceptable and the cuts are shocking. i cant see a pro tiler leaving you with that work. to me looks like a plumbers work at best.
what area are you in might be able to get her to crack skulls and sort this mess out.

 

[charlie1]

Limited knowllage, very little pride, who cares attitude = poor job!

 

[tilerjason]

how did thing s go with the meeting with b & q

 

[Grahamb12]

okay guys, its been a while since my post. So here is the update: B&Q Sent the contract manager to take a look. he said the were going to re do the tiling. shortly after that i get a call saying they are only replcing the bad tiling. they eventually turn up on Friday 3rd June. and the result is that it is no improvement. The tiler was a different person, and said he wasnt happy to patch up someone elses work and was confident that we would still be unhappy... he was right. the lippage is still there, and the cuts are a liitle better, and now to rub salt in, our bathroom floor has been damaged. Trouble is now, that we cant physically take any more time off to allow these muppets back to do any more work.. i am at a loose end and dont what what to do next

 

[Deleted member 9966]

Graham

now is the time to take action against B&Q. Get yourself to the Citizens Advice Bureau and ask them to help you formulate a letter detailing all the issues and how you want it all resolved and in what time frame. If you're thinking you need more clout than this, and can afford to, speak to a solicitor who will be able to draft a letter for you. Make sure the letter is posted via a recorded delivery method that requires a signature so that you can trace that it has been received. Also add in for your loss of earnings that will be required when you have to take more time off work to have this whole sorry mess rectified. Take photo's of all the bad work, make sure you have all the names and details required for your letter.

I'm surprised with a big reputation like B&Q's that they haven't done more to avert this mess.

GRR

 

[Del W]

Sorry to hear this still not resolved.Have you put all your story on their web site ? Im sure they have a forum/review section that will be seen by a lot more people in the management chain.

 

[chille]

Disgusting way to treat a customer, they should have redone all the tiling. What happened about the damaged door? Surely they have paid to have it professionally repaired?

 

[CJ CERAMICS]

Graham you can always go to Scary Anne at BBC watchdog they love B&Q

 

[Andy Tiler]

That is bad workmanship, hope you get it sorted these cowboys want shooting.:incazzato:

 

[kilty55]

unfortunatley when it comes to dealing with large companies i feel the customer service is almost non existant,you do have a genuine case here that i beleive you will win however based on what you have told us and showed

 

[Gareth Raines]

tiling is poor but as for the level of the wall if the studding isnt correct the tiler can only bed a small amout,tiles should be replaced and even some compensation as poor workmanship.

 

[swanman]

They are not tilers

The work is very bad if i was you i would not get the tiler that did this mess to come back

Hold back a percentage of money until it is put right

 

[Deleted member 9966]

guys, this was from June last year. unfortunately, the other member hasn't been back yet to tell us how he got on with his complaint to B&Q. let's hope he comes back with some good news soon

 

[mhtiler]

B&Q on this occasion Bad Quality