B&Q Installation

[Deleted member 9966]

Graham

now is the time to take action against B&Q. Get yourself to the Citizens Advice Bureau and ask them to help you formulate a letter detailing all the issues and how you want it all resolved and in what time frame. If you're thinking you need more clout than this, and can afford to, speak to a solicitor who will be able to draft a letter for you. Make sure the letter is posted via a recorded delivery method that requires a signature so that you can trace that it has been received. Also add in for your loss of earnings that will be required when you have to take more time off work to have this whole sorry mess rectified. Take photo's of all the bad work, make sure you have all the names and details required for your letter.

I'm surprised with a big reputation like B&Q's that they haven't done more to avert this mess.

GRR

 

[Del W]

Sorry to hear this still not resolved.Have you put all your story on their web site ? Im sure they have a forum/review section that will be seen by a lot more people in the management chain.

 

[chille]

Disgusting way to treat a customer, they should have redone all the tiling. What happened about the damaged door? Surely they have paid to have it professionally repaired?

 

[CJ CERAMICS]

Graham you can always go to Scary Anne at BBC watchdog they love B&Q

 

[Andy Tiler]

That is bad workmanship, hope you get it sorted these cowboys want shooting.:incazzato:

 

[kilty55]

unfortunatley when it comes to dealing with large companies i feel the customer service is almost non existant,you do have a genuine case here that i beleive you will win however based on what you have told us and showed

 

[Gareth Raines]

tiling is poor but as for the level of the wall if the studding isnt correct the tiler can only bed a small amout,tiles should be replaced and even some compensation as poor workmanship.

 

[swanman]

They are not tilers

The work is very bad if i was you i would not get the tiler that did this mess to come back

Hold back a percentage of money until it is put right

 

[Deleted member 9966]

guys, this was from June last year. unfortunately, the other member hasn't been back yet to tell us how he got on with his complaint to B&Q. let's hope he comes back with some good news soon

 

[mhtiler]

B&Q on this occasion Bad Quality

 

[bugs183]

Have you got any spare tiles???
If so place two together back to back and see how flat they are, also squeeze the ends together and see if they rock, i would lay money that the tiles themselves are the usual B@Q duff quality.
If the tiles are bent or distorted he shouldn't have fixed them, both as a professional and as he represents B&Q.
But the quality of his workmanship in the areas you have shown us are not up to scratch anyway.
What is the rest of the job like? Do you want him back?? And fixing a problem like that window is not going to be a quick job.
Sorry you've paid for a poor job there.

 

[Tony73]

guys, this was from June last year. unfortunately, the other member hasn't been back yet to tell us how he got on with his complaint to B&Q. let's hope he comes back with some good news soon

:smilewinkgrin: