A few months ago my CTD loyalty card was changed from a black card to a yellow card. The other month I checked my points balance online and discovered I had lost all points that were accumulated on my black card. By my records I should have about 4500 points (accumulated over 2 years).
I looked through the t&c's and it looks like you have to redeem your points 12 months after receiving them. CTD at branch level were unaware of this condition, but I did manage to get some of my points back by the manager at CTD going through his records then putting points back on my card.
So, it might be a wise thing for me to exchange points as soon as I reach 1000 points.
1000 points = £10
Who else uses this scheme?
I looked through the t&c's and it looks like you have to redeem your points 12 months after receiving them. CTD at branch level were unaware of this condition, but I did manage to get some of my points back by the manager at CTD going through his records then putting points back on my card.
So, it might be a wise thing for me to exchange points as soon as I reach 1000 points.
1000 points = £10
Who else uses this scheme?