Customer From Hell

[Time's Ran Out]

Just show your credentials and she won't have a leg to stand on ( was going to use a pot to hiss in but thought inappropriate)
We are all with you Phil and if you need some support there is a list of tradesmen waiting here!

 

[aytiling]

Thanks for that mate, she is contesting my claim and counter claiming, I have to respond in the next few days.

She is going down the route of sub-standard work, taking to long on the job etc.

I have asked her to allow a TTA technical inspector to do a report, but to no avail.

She has accused me of going for a drink with my TF Friends on her time? I told her I was going on a two day stone polishing course, nothing to do with drinking, I was up front with her at all times, never tried to rip her off.

A few members will vouch for me being on the Nu-Life stone course in Stockport, I also did three half days foc, and supplied over £100.00 in materials. That I was going to stand myself.

I hope this goes the right way for me in court, these people are out there waiting for us.

You have got her by the goolies mate. Revise your quote now adding all the FOC stuff and add it to your claim. No time to be generous. Also add interest at 8.5% for overdue invoice (it's allowed by the courts)
If your business were owed £1,000:

• the annual statutory interest on this would be £85 (1,000 x 0.085 = £85)
• divide £85 by 365 to get the daily interest: 23p a day (85 / 365 = 0.23)
• after 50 days this would be £11.50 (50 x 0.23 = 11.50)

 

[The Legend; Phil Hobson RIP]

Again I thank you all for your support, I just wish I could have the Judge/ Magistrate read this thread, they would realise what the self employed trades man/ woman have to put up with, we all open to this type of customer.

 

[Time's Ran Out]

Again I thank you all for your support, I just wish I could have the Judge/ Magistrate read this thread, they would realise what the self employed trades man/ woman have to put up with, we all open to this type of customer.

And we thank you for taking this all the way! If the 2nd best tiler in the country has to justify his trade, then where does that leave the rest of us. I've said for years now the TV companies should have a programme with your thread title and I wish this could be the first instalment .
I've lost a lot of money over the years to rouge customers and businesses, and I know the stress it puts your family through. The Vat were going to close me down 25 years ago for Vat not paid on money I didn't get, so there's no help from the government as they think being self employed is a way to print money!
You don't get to your age and be still trading without being respected and excelling in your chosen field, so keep up the fight for all of us and show this 'rogue' we are not here to be a doormat!
John.

 

[On one]

Well said TJ.
Phil you are fighting for all of us on this one! Goodness knows how many other tradesmen she has taken the mick out of and gotten away with it,by bluffing or blustering,with the full knowledge that someone was unlikely to take her to court.
By the way,is it possible to do any checks on her as to her backround ie credit history,trading standards complaints,CCJ's ?

 

[John Benton]

Keep going Phil, only one way this is going.

The burning question though isn't 'Who does TJ rate as the countries best tiler then?' but 'Will you get your cheque off her before Moyes has gone?'.

Any sane person can see that she is trying to ride roughshod over a great tradesman, and her behind is going to get bitten. I bet she's not exposed as a rogue customer by the "Oldham Echo' like a shabby tradesman would, which is a shame. But then you could always invite the paper for an interview about your triumph in court!!!

 

[Sean SML Tiling]

Good call John. I would definitely get the papers involved especially WHEN you win the case

 

[The Legend; Phil Hobson RIP]

I learned today she has put in a counter claim for £4,900.00 from me. to remove metro tiles that should have been sealed (someone has told her this) crackle glaze yes, white glazed metro, no.

It seems she will have to redecorate the whole house due to some splashes from the dewalt, that would wipe off with a sponge. Stale urine in a bucket (absolute tosh) we had to use a bucket as there were no toilet facilities on the job, but we emptied the buckets into a grid and washed out the buckets, we are not animals, but people like this think we are.

 

[Chalker]

You need a good solicitor.

don't be frightened by the counter claim. If there was a problem with your work, you should have had a chance to put it right. Which there wasn't and she didnt!

 

[Qwerty]

Absolute tosh. She will get laughed out of court.

 

[CJ]

Might be a long haul.......but stick it out Phil........and stick it to her.

 

[John Benton]

I learned today she has put in a counter claim for £4,900.00 from me. to remove metro tiles that should have been sealed (someone has told her this) crackle glaze yes, white glazed metro, no.

It seems she will have to redecorate the whole house due to some splashes from the dewalt, that would wipe off with a sponge. Stale urine in a bucket (absolute tosh) we had to use a bucket as there were no toilet facilities on the job, but we emptied the buckets into a grid and washed out the buckets, we are not animals, but people like this think we are.

It'll be TJ's mate, the best tiler in the country :sofahide:

Have you got a solicitor Phil, cos she has clearly taken legal advice? If not get the best 'she' can afford!!!

 

[TJ Smiler]

Keep it up mate, reckon she was born with a silver spoon up her arse...... Personally i would love to see you kick that spoon as far up as it will go!!

Best wishes

 

[Dougs Third Go]

any progress yet Phil?

 

[The Legend; Phil Hobson RIP]

any progress yet Phil?[/QUOTE

Not yet Doug, just waiting for the court date.