Customer From Hell

[The D]

http://www.adviceguide.org.uk/england/e_employer_withholds_your_pay.pdf
give them a call m8

 

[Chalker]

Don't take a part payment!
If you pay a part payment into the bank. The customer can claim that was agreed ful payment.

i would go straight to these.Business Debt Collection & Recovery Solicitors - The Thomas Higgins Partnership

 

[jonnyc]

Don't take a part payment!
If you pay a part payment into the bank. The customer can claim that was agreed ful payment.

i would go straight to these.Business Debt Collection & Recovery Solicitors - The Thomas Higgins Partnership

Not sure I agree with the first part.
i think I would bank any payment although I would inform my client this is accepted as only part payment before I put it thorough bank

 

[Chalker]

Not sure I agree with the first part.
i think I would bank any payment although I would inform my client this is accepted as only part payment before I put it thorough bank

Yes your correct, as long as you have a written agreement.
i got caught out with this one a few years back. Was for a solicitor!

 

[Andy Allen]

have you had any response from her so far...?
if not then I would just send her that letter as it is and see if that gets a response....just make sure its sent recorded delivery and track it to make sure she's got it so you don't get the I havnt received anything excuse....

if you still havn't heard anything in 7 days then start court proceedings the main thing to do is keep every response you have ever had from her, texts, emails, photos...ect main thing to do is to keep on top of it..... and you never know a settlement may be reached even before it gose to court.

if it dose go to court the main thing the judge will look at is how far you were willing to go to resolve the situation.....and it seems to me you were willing to bend over backwards to help her out, which would mean she won't have a leg to stand on..

 

[The Legend; Phil Hobson RIP]

Amazing, I spent two hours in CAB today, they had no templates for letters from honest trades men to bad customers, but all their stuff was for consumers.

How to screw trades men, this system is all wrong imo. I will not give this up.

 

[White Room]

Found this Phil don't know if it help The Small Claims process & your Hearing

 

[CCTiling]

Quality work which should be appreciated by your customer!
The mitres are perfect, can't really see the trims properly as I'm just on my phone and won't enlarge but if you've given her options then what's the problem!!

 

[charlie1]

Hope you get this sorted mate but don't let it bring you down, look forward to a good 2014 and I'm sure it will bring you some cracking jobs to inspire you again... You never know, maybe a JOTm or year to be had for you!

 

[The Legend; Phil Hobson RIP]

Another email sent, next one will be letter before court action. Wish me luck.