Customer From Hell

[Dougs Third Go]

good luck for this morning Phil, as others, I've had a good look at the pics and can't see a damned thing wrong with them. It could be a case of "cowboy customer" (or cowgirl in this case).

 

[Qwerty]

All the best with negotiations today Phil.

 

[AliGage]

Hope you get things sorted Phil.

 

[jonnyc]

how did it go phil.
been thinking about this all day

 

[The Legend; Phil Hobson RIP]

Good news is I still have my freedom and my pride, bad news is I am about three grand out of pocket with my own lost wages/ materials and payments to other tilers.

I will be another £900 plus if she doesn't pay the tiler who started this job with me, I will have to pay him. My conscience won't let him suffer, she has asked me to leave the job and I have done so.

I offered to complete the job FOC, but she refused, she thinks we have dragged it out to long, she is now going to get another tiler to finish it.

The work we did was top class, I know that, I left the job today, conducted myself like a gentleman, even though I was seething inside.

We live and learn, do we not?

I now have to pick myself up and get on, but we are all open to these people, I feel like throwing my tools away, and giving up.

But I won't, that would mean she beat me. I could go down the legal route, but I have no faith in it.

Thanks for all your support in this.

Regards and respect, Phil.

 

[Old Mod]

That's unforgivable!
Not gonna get into it now Phil, I'm sure u need time to reflect and just get your head around it!
Tough break my friend.
Look after yourself.
Marc.

 

[Qwerty]

Phil, I really feel for you. I cannot believe this. I fully understand your reluctance with the legal route but is it not worth at least looking into?

 

[The Legend; Phil Hobson RIP]

Thanks Marc, I am gutted mate.

 

[Andy Allen]

what a ***** !!....how can anyone have someone grafting round there house and not pay them a penny, bloody hate people like this.....hope all this comes back to haunt her..

 

[The Legend; Phil Hobson RIP]

Phil, I really feel for you. I cannot believe this. I fully understand your reluctance with the legal route but is it not worth at least looking into?

Thanks Geoff, but I think I need some time to let this sink in.

 

[CJ]

Take care Phil.

Take a while to decide wot ya gonna do........then sue the B$¥*#.
It can't be that bad to do?

 

[Qwerty]

Take it easy mate. Chin up

 

[The D]

A verbal contract is as valid as a written one if she agreedday work for the duration of the job she has to pay for the days you worked endof story. Phil don’t make me come down there! Get the invoice sent off recordeddelivery tomorrow.

 

[The Legend; Phil Hobson RIP]

Thanks Dean, I will try that, she is a real whack job though, I wish I had never got involved.

 

[Martyn Leeds]

As most of the opinions, you definitely need to get paid.

I'd take a few days off to chill. Then send the invoice recorded delivery etc...

I would've given her 2 choices, pay whats agreed, or if the tiling isn't good enough, then let me remove all the tiles

 

[widler]

Phil,forgive the language but **** that for a game of soldiers .
I'm with Deano,get her billed mate,disgusting attitude by her.
I train with a solicitor most mornings,he won't be there tomorrow (bloody hard circuit,he too old )he will be there on Friday,I will ask him if there's owt you can do .
I also have a mate from Oldham (he now lives in London) he was with the Oldham lads football firm,I'm sure he will know someone to put her windows through
Again
And again
And again
And again
And again

 

[Brian the Tile]

so sorry to hear this news Phil,but you did the right thing in walking imo,but dont let her get away with it ,its a pitywe couldnt put a warning out to other tilers in that area,onehel of a biach and should not get away with it

 

[dave l and l]

totally agree with martyn, no way should you be out of pocket, i would take the invoice to her,

 

[The D]

We give people this advice all the time. She can’t with holdthe entire payment she by law has to give you the opportunity to rectify anydefects that she preserves as a problem. Or come to an agreement on what moneyswill be withheld from the invoice in order to get another tiler to rectify theproblem areas. My main point is to put the bill in now and she can pay it orshe can dispute it but you do not have to just walk away with nothing.

 

[The Legend; Phil Hobson RIP]

As most of the opinions, you definitely need to get paid.

I'd take a few days off to chill. Then send the invoice recorded delivery etc...

I would've given her 2 choices, pay whats agreed, or if the tiling isn't good enough, then let me remove all the tiles

Cheers Martyn, I think I will fight this one. I am so fed up with people running rough shod over decent tradesmen. Thanks again for all your imput TF peeps. We are all in this together, we are at the bottom of the pile it seems.

Maybe I can make a stand, for all of us.

 

[White Room]

how did it go phil.
been thinking about this all day

You and me both jonny, just can't imagine how how I would have reacted but would have been seething....

 

[Peter]

She doesn't have a leg to stand on legally if she's just knocked you for no reason, she can't dispute that the workmanship is not of a high enough standard and any independent inspection would tell her that.

Do you know if she paid the other trades in full?

 

[ianflem]

Another Head Up ur *** Engineer....Probably been planning it from day 1 !

You make sure you get paid Phil ! Once you do post her a wee stool

Al never leave a skid mark on a customers pan again...ever ...

 

[White Room]

Dos'nt the TTA have some kind of legal route advise that could be used....

 

[Deleted member 9966]

don't forget, our long standing member Oli had a very similar issue with a customer of his going back some years. Oli wrote a whole thread about it, about what action to take, legal support, small claims court etc. Oli won his case and received the payments he was due plus a little bit more. it was worth it.