Customer From Hell

I think that was a good idea of CJs ,i think i would tell the customer that you will stop the work and let an independant tiler come in and look at the standard (tiler of there own choice & customer to pay for any report),if you are happy with the work that should be enough said in my opinion,nothing worse than a smart arsed engineer
 
well funny thing today.
we are doing 4 bathrooms floor to ceiling in fired earth metro tiles .
raised borders involved as well.
no worries on internal corners but i have just looked at the one external corner and an angled cut tile to angled ceiling .
they are raised centre face metros like phils and and i am not really sure how to finish a straight external let alone angled .
there is obviously the option for trim which does not look great if you have a cut tile leading up to trim.
but then if you try to mitre a tile anything other than end of tile it is a to do and i might have to charge as much as deano for his honing skills!!
very sharp edges on externals that i dont really like .
these metro tiles seem to be coming back in so what is the best way to overcome external angles.
i dont know and interested to hear .
phil , i also have a post xmas nutter who has written to a stone company that has recently started recommending me to say that she cannot believe my company could do such a bad job on colour selection of jura floor.
wont bore you with this story but the i had only received a call from main contractor day before saying that we were the best contractor they had on job and looking forward to giving me more work on this project and in future.
she should have had lino!
 
Latest news, she wants me off the job. She text me "I think we should draw a line under it" I think this means I have worked for nothing for three weeks, I paid a friend (a bloody good tiler) £720.00 cash, she owes another friend who helped me out on the job over £900.00 I am expected to pay him, it seems. All because some kitchen fitter took a dump in her bog.

I may not be posting on here for a while, I am meeting her tomorrow, and I may end up being a guest of HRH Queen Elizabeth.
 
Latest news, she wants me off the job. She text me "I think we should draw a line under it" I think this means I have worked for nothing for three weeks, I paid a friend (a bloody good tiler) £720.00 cash, she owes another friend who helped me out on the job over £900.00 I am expected to pay him, it seems. All because some kitchen fitter took a dump in her bog.

I may not be posting on here for a while, I am meeting her tomorrow, and I may end up being a guest of HRH Queen Elizabeth.

That's shocking Phil, keep the chin up & don't go "on holiday" for as long as I did!!!

I would be billing her for works already done, no way I would walk without getting paid something.
 
Latest news, she wants me off the job. She text me "I think we should draw a line under it" I think this means I have worked for nothing for three weeks, I paid a friend (a bloody good tiler) £720.00 cash, she owes another friend who helped me out on the job over £900.00 I am expected to pay him, it seems. All because some kitchen fitter took a dump in her bog.

I may not be posting on here for a while, I am meeting her tomorrow, and I may end up being a guest of HRH Queen Elizabeth.

all this because of a no2!!! Phill, same as above, give her the bill and finish up if that's her attitude... You can't win them all mate!
 
phil.
take a step back and never assume anything.
you know excatly what you have to do although you may be unaccustomed to having to deal with problems like this.
you have i suspect the same problem as i have as i have got older in that i just dont have the patience any more.
I just want to tell clients what i really feel but i know that it does not always work out the best way if i want to ectricate myself from a job with as close to what i think i am owed.
you know that you have to go and see her and get a list of any grievences she has .
if it was me i would respectfully tell her that i need to go away and work out how i propose to address the her perceived problems .
i would then write to her on business notepaper setting out your views and ask for written response.
you could state without prejudice at top to signify that you are serious.
nothing will achieved by having having a stand up agument when she clearly has made her mind up and you might say what you really feel which could make things worse.
if by leaving site you are without work then that is different and you will need to find a way to talk to her that will not make matters worse.
if it was me i would have no qualms about stating that i am unaccustomed to working in any home or site where there are no toilet facilities and might understand why another trade had need to use the toilet when working in her house all day.it is how you say it that matters
 
well funny thing today.
we are doing 4 bathrooms floor to ceiling in fired earth metro tiles .
raised borders involved as well.
no worries on internal corners but i have just looked at the one external corner and an angled cut tile to angled ceiling .
they are raised centre face metros like phils and and i am not really sure how to finish a straight external let alone angled .
there is obviously the option for trim which does not look great if you have a cut tile leading up to trim.
but then if you try to mitre a tile anything other than end of tile it is a to do and i might have to charge as much as deano for his honing skills!!
very sharp edges on externals that i dont really like .
these metro tiles seem to be coming back in so what is the best way to overcome external angles.
i dont know and interested to hear .
phil , i also have a post xmas nutter who has written to a stone company that has recently started recommending me to say that she cannot believe my company could do such a bad job on colour selection of jura floor.
wont bore you with this story but the i had only received a call from main contractor day before saying that we were the best contractor they had on job and looking forward to giving me more work on this project and in future.
she should have had lino!

Its probably the only tile where I think plastic quad trim in matching colour to tile is best in this situation. Just like in above pics but a bit neater.
 
sorry i forgot to add that by client saying ( draw a line under it ) this does not mean you will not be paid anything.
you are thinking the worst.
 

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