Customer From Hell

[cam_low]

You will have to pay to raise a claim small claims court. Full a firm in and take it from there is Court is the way you want to proceed

 

[Rossymcg]

I was just about to do that^^^^^^
seriously Phil, don't worry about the whole situation because you'll get what you're due, if you're in the right,
when making your claim remember to claim for expenses and interest in the amount owed you,

 

[Dougs Third Go]

you've done all the fretting Phil, you've started the ball rolling, she'll be in a lot more discomfort than you now. Keep at it mate

 

[John Benton]

She expected you to roll over Phil, you're only a thick tradesman - not!!!

She's going to get a shock and thought she was going to get away with it - no chance.

Good luck Phil!!!

 

[Peter]

Will be interesting to see if she will pay up to save the embarrassment of going to court or if she'll dig her heels in and keep chancing.

 

[Dougs Third Go]

I don't think she's refused to pay yet, fingers crossed that she pays up with no hassle, I really hope that that is the case.

 

[kilty55]

small claim costs very little to raise...if you get a solicitor they will end up taking most of your money of you phil once its over.

 

[Andy Allen]

Hi phil hope you feeling a bit better...
once her time is up I would send her this letter...

customers name and address

RE: NOTICE OF INTENDED COURT PROCEEDINGS

Despite several reminders to pay my outstanding invoice, no payment has been received for works carried out at.......(her address here)

This is to notify you that if no payment is made within seven days from the date of this letter, we will be proceeding with legal action to recover the debt without further notice.

I enclose a copy of the outstanding invoice.

Yours sincerely....

send this recorded delivery, cost about £1.50 from the post office.

I used this on a couple of plumbers that owed me over a grand and 2 days after reading this letter paid in full...Good luck mate, hopes it works out for you..

 

[AliGage]

Perfect Andy. Only thing to add to that letter is the usual "may effect your credit rating, CCJ, costs etc" statement. Usual thing people put on action letters.

 

[The Legend; Phil Hobson RIP]

Thanks to all. Do I need to head letter Without Prejudice? Any more help on the wording would be great, do I need to list work done at this stage? do I send the letter then give her another 7 days before small claims?

 

[The D]

http://www.adviceguide.org.uk/england/e_employer_withholds_your_pay.pdf
give them a call m8

 

[Chalker]

Don't take a part payment!
If you pay a part payment into the bank. The customer can claim that was agreed ful payment.

i would go straight to these.Business Debt Collection & Recovery Solicitors - The Thomas Higgins Partnership

 

[jonnyc]

Don't take a part payment!
If you pay a part payment into the bank. The customer can claim that was agreed ful payment.

i would go straight to these.Business Debt Collection & Recovery Solicitors - The Thomas Higgins Partnership

Not sure I agree with the first part.
i think I would bank any payment although I would inform my client this is accepted as only part payment before I put it thorough bank

 

[Chalker]

Not sure I agree with the first part.
i think I would bank any payment although I would inform my client this is accepted as only part payment before I put it thorough bank

Yes your correct, as long as you have a written agreement.
i got caught out with this one a few years back. Was for a solicitor!

 

[Andy Allen]

have you had any response from her so far...?
if not then I would just send her that letter as it is and see if that gets a response....just make sure its sent recorded delivery and track it to make sure she's got it so you don't get the I havnt received anything excuse....

if you still havn't heard anything in 7 days then start court proceedings the main thing to do is keep every response you have ever had from her, texts, emails, photos...ect main thing to do is to keep on top of it..... and you never know a settlement may be reached even before it gose to court.

if it dose go to court the main thing the judge will look at is how far you were willing to go to resolve the situation.....and it seems to me you were willing to bend over backwards to help her out, which would mean she won't have a leg to stand on..

 

[The Legend; Phil Hobson RIP]

Amazing, I spent two hours in CAB today, they had no templates for letters from honest trades men to bad customers, but all their stuff was for consumers.

How to screw trades men, this system is all wrong imo. I will not give this up.

 

[White Room]

Found this Phil don't know if it help The Small Claims process & your Hearing

 

[CCTiling]

Quality work which should be appreciated by your customer!
The mitres are perfect, can't really see the trims properly as I'm just on my phone and won't enlarge but if you've given her options then what's the problem!!

 

[charlie1]

Hope you get this sorted mate but don't let it bring you down, look forward to a good 2014 and I'm sure it will bring you some cracking jobs to inspire you again... You never know, maybe a JOTm or year to be had for you!

 

[The Legend; Phil Hobson RIP]

Another email sent, next one will be letter before court action. Wish me luck.

 

[Chalker]

Good of you to take the softly, softly approach Phil. Hopefully this might work.
make sure you have a pan "b" just in case.

all the best.

 

[White Room]

Good luck Phil but take no prisoners....

 

[The D]

Good of you to take the softly, softly approach Phil. Hopefully this might work.
make sure you have a pan "b" just in case.

all the best.

Plan b is he gives me the address and I give it to a coupleof bag heads from around the way and they go and have some fun in her house

 

[White Room]

Bag heads, thats a new one on me...

 

[The D]

Bag heads, thats a new one on me...

LOL smack head to you :lol: