Exceeding substrate weight limits.

[andy8758]

Which brings us back to the classic (and in my experience - increasingly regular) dilemma. Customer has bought 12mm thick travertine for their bathroom walls and wants you to fit them direct onto the plaster skimmed surface..... Do you point out the dangers, give a range of safe options, and then tile straight onto the plaster cos customer says they want that done without the fuss and expense of expensive over boarding? Or do you walk away from the job (knowing that another tiler with less scruples will take on the job)? I have to be honest and say I have accepted one such job (customer had recently skimmed walls did not want over boarding) and walked away from two others in the last two years (old walls customers did not want over boarding). However - I have found customers are increasingly willing to accept additional preparation costs to get best results (e.g. Ditra on floors and waterproof boarding options on walls).

 

[Dan]

I think the sellers of the tiles need to be a bit more open about it too and not just chase the nice sale. Hear of far too many not even mentioning the weight issue still even after they've become so common.

 

[cam_low]

Ive just text the customer asking for a decision as I have to keep my diary straight.

Customer want trav on plastered walls. Gulf stone on s&c screed insisting at 3 weeks down and at 100mm deep it was dry cos it had been hot 25°+ for a few days. Someone will do it for him but im not taking that chance.