Ffs

[Qwerty]

Did you get the T&C's I sent Dave?

 

[Diamond Pool Finishers]

Did you get the T&C's I sent Dave?

Yes thanks Geoff, much appreciated :hurray:

 

[Pebbs]

Dave, I am sorry to read this has happened to you, but I am going to tell you this now, and this isen't a personal attack so dont take it the wrong way. All of you can take this on board or not its purely down to how you want to run your contracts.

The rule is simple, unless you get it confirmed in WRITING, never ever, take any work as confirmed, unless you have that piece of paper. I don't care about the deposit, that means nothing in any court of law, without a order confirmation or contract. Long gone are the days when people kept their word on a handshake, these agreements don't exist anymore and the quicker people realise this the better for everyone.

Sort your terms and conditions out, and they need to read like a riot act. You need the customer/client to sign them and return them. I am deadly serious about this, if your calling yourself a professional then start behaving like one. You skip over the paperwork, and the **** hits the fan, you wont have a leg to stand on.

Even if you got issued with a letter of intent you would have been covered to a level as stated on it. That means that even if they dont want to proceed with the works, they legally have to pay you for materials/time/works done up to that level.

There are two sides to this business, getting everything in writing and legally binding, and doing the works. You simply cannot these days have one without the other.

Lynn

 

[Diamond Pool Finishers]

So what about a verbal contract then ? is this not law ?

 

[Qwerty]

A bit of a minefield to be fair mate. Have a read of the info here..... http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e.htm

In certain circumstances yes it can be binding, but open to interpretation

 

[Qwerty]

This is really what applies to you dave ........

http://www.adviceguide.org.uk/england/c_services.pdf

Notice on pg3 it mentions refunds and if the trader is in breach of contract. The same applies for t&c's. I think if contested a court may rule in the clients favour if no t&c's or contract. Worth going to citizens advice about though after all it's free

 

[Diamond Pool Finishers]

Received this today !!! .

Hi David

Thanks for this. The difference isn't great enough to complicate things so please go ahead with ordering materials.

With regards to the work involved there is one end wall and one side wall where the tiles haven't been removed yet. The pool will also have to dry out plus the walls will need to be rendered.

Please let me have a price for rendering and anything else required outside of the original quote.

I guess the key issue is your flexibility? This is the current situation so I am in your hands with regards to dates.

So at least we have the job back, just don't get some people

 

[Time's Ran Out]

 

[White Room]

Glad things worked out Dave

 

[kilty55]

good result dave

 

[nybor62]

pleased it worked out for you