Help! SLC fail - Self levelling compound failed Pro 50

whoa. if thats the case, how do I prove that?
On turn on the floor was 20c, I turned it on, as far as I am aware, i then programmed it to 24c for 3 days, then upped it to 27c. Which as far as i am aware is where it is stayed?
 
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Screen Shot 2014-04-07 at 19.39.35.png
 
whoa. if thats the case, how the F. do I prove that?
On turn on the floor was 20c, I turned it on, as far as I am aware, i then programmed it to 24c for 3 days, then upped it to 27c. Which as far as i am aware is where it is stayed?
was it turned on prior to the thermastatic control being fitted ? it happens a lot some sparks wire it to a plug end for testing i had one try it on my job last week
 
Thankyou all very much for your replies, im trying to reply as quick as I can while putting my daughter to bed.
 
I have actually been in contact norcros technical prior to being on here.
I am not happy with their response.
 

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