HSS...A joke and Im not laughing

[Pebbs]

I had to hire some lifting gear for a contract today, they took the money, stuck me with a £600.00 deposit, and said they would deliver between 7am and 11 today.

By 11am the lads must have got fed up with sunbathing in the clients garden, finished doing the crossword in the paper, and drunk all the tea that they could sink in 3 hours, because they rang to say nothing as nothing had turned up. I ran HSS who told me the driver was on his way...well how long have we got to wait? They contacted the depot/shop, who then said the driver was not on the way because they hadnt got a 2t gantry in stock and were waiting for it to be transferred over. Ok I said have you got a 1t gantry, I'll take that! Yep we got one they said, the driver will be there in 30 mins.

12.30 the lads are now suffering from sunburn, because if they had known the wait was going to be this long they would have taken some factor 15 in with them today. I ring HSS were the f is the driver? They say they will ring him and ring me back...

He's about 30 mins away...ok we're getting somewhere...

Driver arrives.......2.30 this afternoon, with a chip on his shoulder, as he hadnt had his lunch!

HSS ring me to say in view of the late delivery they would forgo the delivery charge...ohh how great of you to credit me £16.50!

Tomorrow I go into war, Im not standing for this joke of a company, you pay through the nose, and they cant even be bothered to turn up on time.

Rant over...for now

Lynn

 

[Ian]

I'd like to be a fly on the wall tomorrow!

 

[kilty55]

give them hell lynn

 

[White Room]

Bad service, ask for reduction because your time has been wasted.

 

[nybor62]

go for it , give em hell

 

[Alan.P]

I'd like to be a fly on the wall tomorrow!

I wouldn't want to be in the same room / within earshot / next door........ or any neighboring county, give 'em grief Lynn, having dealt with them many many many times, it was 2 many's too much, they're crap.

Let us know how it goes.

 

[hillhead]

Not acceptable IMO Lynn.
Charge them for lost time.

 

[Daz]

I hate HSS and try to avoid using them at all costs.
I would send an invoice to their HO detailing the number of men & hours unable to work. Send a photocopy of your original paperwork that states the delivery times with it and stipulate that your payment terms are 7 days nett.

They won't pay it but the Area Manager will get such a kicking that he will deffo offer a lot more compensation than his opening gambit :lol:.

Go for it Lynn & I look forward to hearing how you get on with this.

Daz

 

[user123]

Poor show ... poor you! Hopefully poor them tomorrow... be afraid HSS, be very afraid....

 

[Del W]

Sorry,doesnt cover it...I think you should have some compensation...leaving the branch with someones head is not a good idea. !.. get £££.

 

[CJ]

Another don't give a poo company.

I have been lucky this week with my local hire firms.

Monday needed a floor scraper/stripper. Went to my local and picked it up and it did the job.......bloody still hard work mind...........only to find a PAINTED floor and remnants of self levelling compound. Took machine back, and tried to get a floor scabbler, which they didn't have.............so off to hire shop number 2.

Petrol floor scabbler/thresher.............125 chuffing quid............but got back to house and it did the job in 20 mins (albeit, it kicked up a lot of dust, and was so bloody noisey, I needed my ear plugs)................so back to hire shop number 2 and tell them that the customer wouldn't allow petrol machines in the house...................so got the money refunded. RESULT.

 

[Pebbs]

They had the wrath of me today, it was ugly,(Its ok Gisele, I didnt turn into sweary Mary) I got 40% of the hire charge in the end. Then I let rip on the Accountants (as I was in that kinda dont mess with me mood), and told them I wanted a full itemised bill, as it is currently the size of a 3rd world country debt (well it isent but it made my eyes water). So I think now we will be looking for a new hire company and a new accountant. Not a bad day all in all!

Lynn

 

[user123]

They had the wrath of me today, it was ugly,(Its ok Gisele, I didnt turn into sweary Mary) I got 40% of the hire charge in the end. Then I let rip on the Accountants (as I was in that kinda dont mess with me mood), and told them I wanted a full itemised bill, as it is currently the size of a 3rd world country debt (well it isent but it made my eyes water). So I think now we will be looking for a new hire company and a new accountant. Not a bad day all in all!

Lynn

Clever girl... when you come up for that break you keep promising yourself, I'll buy you an anppletizer, how's that?

 

[widler]

They had the wrath of me today, it was ugly,(Its ok Gisele, I didnt turn into sweary Mary) I got 40% of the hire charge in the end. Then I let rip on the Accountants (as I was in that kinda dont mess with me mood), and told them I wanted a full itemised bill, as it is currently the size of a 3rd world country debt (well it isent but it made my eyes water). So I think now we will be looking for a new hire company and a new accountant. Not a bad day all in all!

Lynn

you know what pebbs,you must be in the same mould as my wife,she just got her accountants bill,nealy fainted:yikes:got a itemised bill abd they are charging ,sorry,was:lol: charging her for, sending someone out to get something they needed off the computer,which my wife said she will email over,they said no we will send someone over,don't you go outa your way,and had the cheek to charge her £200 for the privelidge,that was just one of many things they tried to charge her for,she was on the warpath,lets just say i kept well out of her way,and made her brews when she asked:lol:she may be 5'2 and 8 stone,but she packs a mean left hook,and i bloody taught her how to throw it as well:mad2:

 

[Stewart]

Well done pebbs ...... They deserve hell for that rigmarole.