Please help my tiler has refused to put my tiles on the wall!!!

[kilty55]

has a test been done on 1 sheet to see how easy the paper breaks down once wet?

if it does break down as some of them do is it s possibility to soak a sheet and getting rid if the paper aspect of the backing? this would leave enough mesh backing for deano to fix safely once dried?

any thoughts anyone ever done this?

 

[Time's Ran Out]

We all have customers who know best - whether private domestic with access to the internet or tile shops and their in depth experience!, but at the end of the day it's the tile fixers decision to fix the tiles or not. From the pictures on view I haven't seen such an overload of backing material on any mosaic/feature tiles in my time in tiling and I'am sure I'd have a fixing issue with them. I'am sure that the individual sheets are extremely heavy for that thickness marble and to stiffen them up the 2 layers of binding are required. If there had been 2 pieces of fibre mesh which is usually fixed with an epoxy to the back of marble (to strengthen areas of cracks/weakness/veining) then the fixer may not have had concerns.
As in the tile fixers opinion these sheets are not suitable for the purpose purchased and the supplier new the use required, than a refund would be in order.

 

[Ajax123]

Are they resin backed tiles??

Not sure there is a British standard to cover tiles is there?? If so then most would not meet it cos they are not made in countries that apply british standards. I think from memory resin backed are coming in from China....

 

[Perry]

Thank you for your reply, but the shop need to admit they are wrong and my tiler is right, it's ok saying get a refund but why should I pay for another's days work, I can not expect a tiler to do it for nothing

I am sure if you press Poclanosa and show them this thread they will refund you your money and ask them to give you a discount on any new tiles ask them to give you a trade discount of about a third off it would pay for the extra day for Dean ( I don't wish to sound rude but if you can pay that for shower tiles sure you can afford to pay someone to do it correct)

 

[Diamond Pool Finishers]

i have just seen this ,and DEAN i'am proud of you mate ,this just reinforced my faith in top guys knowing there stuff ,i would have done they exact same thing as you DEAN and it also highlights that there are a few Walliy's still out there if you read the whole thread all through which i have just done.
here is an artical all tilers should read through,
http://www.infotile.com.au/pdfFile/advicetopic/48201031834.pdf please take a look and educate yourself
ps in the pool game we will not touch any mosaic that has any backing on now ,we use mosaic that is tacked together with silicone, leaving the back of the tiss to make 100% contact with the addy :rockon2:

 

[The D]

has a test been done on 1 sheet to see how easy the paper breaks down once wet?

if it does break down as some of them do is it s possibility to soak a sheet and getting rid if the paper aspect of the backing? this would leave enough mesh backing for deano to fix safely once dried?

any thoughts anyone ever done this?

no m8 it is under the mesh.

 

[The D]

there is just no room for the adhesive

 

[Stef]

Oh & by the way Mike, Bal FastFlex is an Elastometric Adhesive & does state you can fix directly to chipboard.

Porcelanosa sent to site their standard set flexi adhesive.

Chalk & Cheese if we are looking for a comparison. :lol:

 

[Diamond Pool Finishers]

ROBSON Mc GREGOR BY ROYAL APPOINTMENT , I LOVE THAT one of the pool builders i work for is by royal appointment he has it on everyone of his van's, so seriously consider this Robson it's a great bit of marketing for you

 

[radim]

I will still state that Porcelanosa sell some of the best tiles money will buy but Mike if you want to lift quotes then put the full quote in for the thread it was intended.

The fixer couldnt fix them without having between 3/4mm variation in grout lines.

Quite funny you speak about Prince Charles as he is one of my clients

Google Knockroon Ayrshire.

did he pay no problem?:lol:

 

[Dan]

Dan with all these new sub-forums you're setting up here.... Any chance of an 'underground bunker' or even a 'safe house' one?? :lol:

haha

Anti-nuclear spec bunker on its way matey.

 

[dilz000]

love to know the end result!!

 

[The D]

love to know the end result!!

it is on going Porcelenosa apparently have stated there is nothing wrong with the tiles :mad2:

 

[Dan]

Thread reopened. Mess cleared up.

Back to the original topic now.

 

[Ajax123]

There is nothing wrong with the tiles as far as I can see......it is the landfill on the back that seems to be at issue I was just enjoying reading this thread and I thought it ran to 11 pages......what happened to the other three.....

 

[Dan]

It got cleaned up Al.

http://www.tilersforums.com/new-mem...e-help-my-tiler-has-refused-8.html#post600425

Went WAAAAaaaayyyy off topic.

 

[cam_low]

well done Dan, my *good read* topic of the night ha ! proper bitchin on gan on ha !

 

[Ajax123]

It did seem to be going a Bit astray. Thnks for cleaning it up.

 

[doddy41]

Hi i really cant understand why the tiler didnt speak to porcelanosa before refusing to lay these tiles i have worked with porcelanosa for the last 15 years and their customer support and technical advise are second to none, surely a quick call would have been a better way before speaking to the customer just my opinion.

 

[Time's Ran Out]

But doddy if the tiles are not suitable for the tiling location ie the main wall of a wet room shower area, and the tiles would not receive an adequate area of adhesive adhesion, then what purpose would the technical support department be!
They may produce a fantastic range of innovative designs, but as some tiles are only suitable for walls, then it also goes that some tiles are not suitable for wetrooms.

 

[The D]

I didn’t spit my dummy out or any thing I just told Jacqui that the tiles were not suitable and I could not fix them as they was not coming in to contact with the adhesive. I have not left Jacqui in the lurch I have told hear I will fit any tiles she wishes as long as they are fit for the job.

 

[Stef]

Deano, i dont know how more professional you can be here.

You seem to be banging your head off a very large wall.

 

[The D]

Hi i really cant understand why the tiler didnt speak to porcelanosa before refusing to lay these tiles i have worked with porcelanosa for the last 15 years and their customer support and technical advise are second to none, surely a quick call would have been a better way before speaking to the customer just my opinion.

I did more than just call them m8. I drove the 20 miles to the showroom on a Saturday afternoon so they could take pictures of the tiles with the adhesive on the back of the sheet and then send the pics to Spain for there opinion. I have also worked with porcelenosa for a long time in fact I tiled most of the original show room in Birmingham so they know me well enough .

 

[John Benton]

I did more than just call them m8. I drove the 20 miles to the showroom on a Saturday afternoon so they could take pictures of the tiles with the adhesive on the back of the sheet and then send the pics to Spain for there opinion. I have also worked with porcelenosa for a long time in fact I tiled most of the original show room in Birmingham so they know me well enough .

I'm sure that if at some point the tiles had failed once fitted, the customer would be ringing you to sort the problem, and not the supplier! You couldn't do more than you have. The advice you have given her was priceless and it's not cost her a penny for that.

 

[Gazzer]

Just to say this. Although in this case the tiles are from Porcelanosa, today I picked up 2 lots of similar style mosaid sheets at my local supplier. Both had mesh and paper backing. There is very little chance of more than 20% contact between tile and adhesive.