Please help my tiler has refused to put my tiles on the wall!!!

[The D]

its not good is it m8

 

[nybor62]

well done deano you have done the right thing , would have been so easy to do the job take the money and run ,
which sadly is what some tilers would do
i applaud you

 

[Perry]

Where is jbrooks on this's Dean does she expect you to fit them ? She haven't been back with an answer from Porcerlanoser yet after asking for advice from the forum

 

[Diamond Pool Finishers]

funny enough i was in there cardiff store a few weeks ago ,and after a swing round,i ended-up at the mosaic collection and was talking to the two shop peeps and i said some of there range was unsuitable for fixing, the guy tried to tell me i was talking crap,the woman kept quite then i told him why (the same prob as Dean has ) that shut him up then the woman asked very good questions and wrote my answers down , then they agreed with me as it make sense,and i left the store !! what a coincidence

 

[The D]

Where is jbrooks on this's Dean does she expect you to fit them ? She haven't been back with an answer from Porcerlanoser yet after asking for advice from the forum

No m8 she is not expecting me to fit them she is just waiting for porcelenosa to come back to her. I think she just wants them to change the tiles for something suitable. The last I herd Spain had said there was nothing wrong with the tiles but Jacqui is more of a pitbull than me so they have no chance.

 

[Perry]

No m8 she is not expecting me to fit them she is just waiting for porcelenosa to come back to her. I think she just wants them to change the tiles for something suitable. The last I herd Spain had said there was nothing wrong with the tiles but Jacqui is more of a pitbull than me so they have no chance.

Do you know if Ian Davey is Still MD ? In UK
I must admit I delt with them for years in the end I felt all they were interested in was where the could make the most money not enyone else shame because the used to be the best tiles in the world IMO just the same as all the rest money money money customer what's that

 

[The D]

don’t know m8 I don’t go that far up I am just a grunt "Oi" I said GRUNT:lol:

 

[Perry]

Dean you have my respect not many tilers in the whole of the uK would have acted as professionally and dignified as you have

 

[Alan M]

whel done deano for leaving this one. most would have put them up and never thought about it.
id like to see some kind of test to show how much coverage there actually is. somewhat like that video a while back with the addy and the glass plate

 

[Diamond Pool Finishers]

i did a pool two years ago in essex ,and the pool company said there are cracks/and mosaics coming loose on the floor ,so i took a look and at the time i could not explain it, i called in ardex,and they could not explain it, we then contacted waxmans they came and looked and could not explain it,they said it must be my fault, so i said i would put it right at my expense ,in the meantime waxmans had supplied a sample to ardex, who stunned us all,and said two things the mesh was covering to much of the tile, and the mesh had been stuck to the tile with a water soluble glue ,and accused waxmans, who immediately withdrew the mosaic from sale and paid for the job to be re-tiled, this was my first experience of these problems ,and it showed me how everyone is ready to blame the tiler,and pick his pocket good on ardex for coming clean

 

[White Room]

This has been a good subject and one I had not come across or even considered before but makes sence and thanks to all....

 

[Dan]

I'd have to agree with that Mark. I first though perhaps the paper would soak in the product enough to warrant satisfactory adhesion leaving just the cotton or whatever it is which would perhaps act as a reinforcement, or something weird like that. Too much trust in the general trend of products perhaps (I am an Apple user after all!).

We should scrutinise other products as a huge team like this more often. It's been educational to say the least!

 

[Muse2k8]

Indeed it has and we've all surely learnt something.

 

[Jbrooks]

Conclusion of "help my tiler is refusing to put my tiles on the wall"

I'm sure after 87 replies 2,739 views a lot of falling out between "boys" and "gentlemen" you will want to know the out come.

First and foremost I want to say "thank you" to Dean for all his knowledge, understanding and professialism on this job.
Porcelanosa gave me the choice of either a full refund or the choice of another tile.

I'm sure we all agree that manufactures do get things wrong on occasions.

It May take Spain a little while yet to admit they are wrong in the manufacturing of this tile, however this is only going to happen with more tilers like Dean refusing to put these tiles up to do something about it????

I have to say I posted this thread in the hope that experienced tilers had come across the same problem and could advise me, however, I was very shocked in some of the replies like "Your tiler bottled it"! "Nothing wrong with the tile"

I think we have all learn't something from this thread "you never stop learning and learn from others" and you will never be out of work.....
​

 

[Olz]

Re: Conclusion of "help my tiler is refusing to put my tiles on the wall"

Excellent News, thanks for updating us.

 

[Muse2k8]

Thanks for the update

 

[Diamond Pool Finishers]

Thank's J Brooks for that update did anyone or has anyone from that tile shop/company seen this thread ? because they should be made aware and even spain should have a read to IMO

 

[Dan]

Well done - a happy result there I think.

Thanks for updating us! We'll look out for this now in the future.

Let us know how the job goes when some tiles do get fixed, and we love pictures!!!

 

[Gazzer]

Re: Conclusion of "help my tiler is refusing to put my tiles on the wall"

"you never stop learning and learn from others" and you will never be out of work.....
​

I like it a lot.

Glad its all sorted now.

 

[DHTiling]

Good news... We knew Dean was correct in his actions.. and so pleased you got sorted with the supplier.

 

[The D]

Nice one Jacqui I popped in to porcelenosa on my way home and had a look at the new tiles they look fantastic. Did they give in when you told them that you had deanotile on the job.:lol::lol:

 

[Jbrooks]

photographs of the finished wet room, first class job done by Dean

 

[Olz]

Quality job :hurray:

 

[DHTiling]

Wow.. That looks so nice... bet you are chuffed to bits...

 

[The D]

Jacqui I hope you take this the right way but I am so happy your job is finished and you are happy with the end result