Please Help! Problem with Porcelain Floor Tiles - Wobbly

[Milly]

thank you for the tips. Ok... I will take a look at the album to resize; thanks.

 

[Milly]

done! thanks

 

[Scott]

Milly we are not allowed to swear on the forum but that is bloomin awful!

As suspected he hasnt got enough coverage on the tiles, they should be 100% coverage and the adhesive should really be trowel and keyed on to the floor. the tiles are then set into the adhesive and not sat on random blobs of it!

In the last picture why isnt there any adhesive on the ply after the tiles have been removed? What is goin gon with the ufh? that fixing is a joke, just not a funny one.

Was the ply properly fixed to the floor? Not that it will make a difference as its not thick enough anyway

There are so many things wrong with it, the ply is wrong, method of fixing, setting out. Why is there a small cut about 50mm down the side of the room? Is that repeated on the other side of the room or has he started with a full tile?

This bloke is NOT a tiler! Please pursue him to get your money back, we see things like this all the time and a lot of people just put it down to experience and move on but its not right. There are some really really good tilers on here and some not so busy because there are chancers out there like this guy.

Hope you get it sorted

 

[Milly]

Thanks for shedding some light. You're right there isn't any adhresive under the tiles in the last photo, just bare wires. I noticed when he came back and lifted tiles - it was exactly the same iin these areas. When he fit new tiles in their place, he just used adhesive on the tiles

I have no idea what type as he used to go to his van to mix it.

Ill contact him again and tell him to sort it out. Fully thing is his van says he specialises in kitchens, tiling etc. I just saw a photo I'd taken of hiis van and realised!

When I'd told him I wasn't happy he said its my fault the flooring is wobbly and that him and his tilers are professionals and he has full confidence in his work.

I do want to have the work redone in the near future esp since underfloor heating doesn't work everywhere. I'm glad I found this forum, would prefer to use one of you.

 

[kevg]

There should be a Rouge Tiler section on this forum, where people can leave details to name and shame so other's don't use these cowboy's. Mind you, if people came here first, then with the experts we have around here people many not get into this mess in the first place.

Anyway, I hope you get a good outcome from this Milly. Good luck.

 

[jay]

Mily i hope you dont mind but ive put one of your pics op for others to see View attachment 22920

i think you have good reason to chase your money on this one as it is not acceptable way of fixing :mad2:

 

[Bathfix Bob]

Oh dear....

 

[Milly]

thanks... so how should they have been fixed? method? material?

thanks.

 

[Milly]

and what method did he use (the tiler) to fix them?

 

[jay]

the pic i posted for you could you explain what stage that was as im assuming the tiles have been removes

 

[Milly]

that photo you pasted is from when he was laying the flooring.

i had taken a photo when i came to see the work - all those photos were taken when i came over to see his work, but he told me not to be here and leave a couple of days for the tiles to set.

 

[Stewart]

I would get him back immediately to sort it out. That method of fixing is totally unacceptable. He should either.... redo at his own cost or he has to pay a professional tiller to redo the whole floor including materials.

 

[Milly]

thanks, but what shall i say in terms of how thw work should have been done?

how did he do the work? (so i know what to say to him)

thanks.

 

[Milly]

The work was done last summer (june time). Since then, I have been chasing him to get him over and he is very unresponsive and when he had come on the odd occasion, he just changed one tile here and there and isn't responsive at all, ignores calls, messages etc. How can I take this matter further?

 

[jay]

im confused the pic shows tiles grouted and if you look close there have been tiles laid in the adh on the floor indicating that tiles have been lifted either way tiles have been laid on dots of adh which is wrong View attachment 22921

 

[Scott]

There should be a Rouge Tiler section on this forum, where people can leave details to name and shame so other's don't use these cowboy's. Mind you, if people came here first, then with the experts we have around here people many not get into this mess in the first place.

Anyway, I hope you get a good outcome from this Milly. Good luck.

A rouge traders section? As in the french for RED? OR do you men a Rogue traders! Unfortunately that isnt how we work ont he forum and naming and shaming someone can carry some hefty consequences, therefore we only post the pictures and no personal details of who did it.

The method of fixing is jut one of the errors. The adhesive should be troweled onto the floor and the tile bedded into it so the WHOLE of the back of the tile is covered by adhesive. However all that is academic if the substrate is poorly prepared.

 

[Gazrus]

So basically he has used:-
Incorrect thickness of plywood.
Failed to use a SLC or adhesive to completely cover the UFH.
Used a dot & dab method to fix the tiles.

Makes my blood boil when I see jobs like this, hope you get it sorted

 

[jay]

is the pic one of the times he came to fix up his problems when he removed tiles

 

[Milly]

Thanks everyone. No that pic was taken when he was laying the tiles originally.


So - how should tiles be laid? So I know what to look for next time.

 

[Scott]

Any idea why the adhesive is flat and what the grey lines are?

Edit: Its ok i just downloaded the pic for a better look

 

[Scott]

But there are some that have been grouted. If you werent living there at the time then i think he has taken these up and tried to relay them. There are 2 lots of adhesive, grey and then white over the top. The adhesive is flat and not in 'lumps' as it would be using his method and the tiles have already been grouted.

 

[Deleted member 9966]

Hi Milly

The effect your tiler should have been getting if he was trowelling the adhesive on to the floor is demonstrated here in this post in a different thread (courtesy of our forum colleague 365 Drills)
http://www.tilersforums.com/tiling-forum/45530-my-tiler-dabbing-2.html#post468857

 

[mikethetile]

milly

in answer to your question the correct way to do this would have been a minimum of 15mm over laid wbp ply with a movement joint where the different subsrates met, the boards would have required priming to topside and underside

ufh bedded in addy or self leveling compound , the tiles fixed on a serrated bed of adhesive to the floor and each tile back skimmed to ensure a 100% solid bed fixing

as for the legal side

yes you do want recompense, but the full cost of ripping out and redoing not just your money back, im in the process of suing someone and its not as straight forward as it was, trading standards are right and have the letter templates on their site, but if these get no result then seek advice from your solicitoras you now have to follow a certain path into court and give him every oppurtunity to respond and rectify

 

[hillhead]

Hello Milly, unfortunately we are seeing more of this type of workmanship going on these days.
Wrong thickness and possibly grade of plywood(needs primed edges and undeerside),
UFH wires not covered with leveling compound,
Tiles not laid properly as in dot and dabbed by looks and very heavy bedding.
This all adds up to a disaster for sure, full rip out needed and legal route followed.
A proper independent report will crucify this so call tiler(cowboy).
I hope you get this sorted Milly.
Joe.
A

 

[Milly]

Thanks. How much would it cost approx. To get it all stripped out and redone? Area is 50sq ft.