Right or wrong.

[CJ]

If you give a price..........(I think) it should include materials in that price. Then you know wot you are used to, and wot you like. Other than some cheap never used before rubbish.

Customers generally feel as though you are trying to stitch them up if your not straight up with them, and it leaves a bitter taste in their eyes.

I find if your up front with them........they love ya and your name gets passed around more. I have customers that have kept my card for years...........so I must be doing something right

 

[hillhead]

The tile shops here quote the customer for everything bar the labour so this leaves us no chance of supply unless we get to the customer first !!:smilewinkgrin:
i have also noticed that customers only have to wink in certain shops for a discount which makes mine look mean:incazzato:

 

[tfs]

The tile shops here quote the customer for everything bar the labour so this leaves us no chance of supply unless we get to the customer first !!:smilewinkgrin:
i have also noticed that customers only have to wink in certain shops for a discount which makes mine look mean:incazzato:

very true mate! many tile shops will give the customer a discount thats sometimes equal to the trade price just to clinch the deal.

 

[jay]

id rather be honest:8:

 

[White Room]

It's not in my nature to do that to a customer concerning the adhesive, a price is a price and the only extra's are the one's which accure during works which were unforseen

 

[enduro]

I bet you all try it on the next job to see if his theory works......:lol:

 

[faithhealer]

Not a practice I'll get into. had a couple of customers who ask if the tiles are included in the fixing price!! then I know I'm not going to win it lol

 

[The D]

It is not wrong to give a quote for labour only. but it is disturbing to hear some of the under hand methods that people are using to win jobs. I have always found that my reputation gets me in the door and my competitive price for labour and materials wins me 95% of the quotes I give. Telling people on the day you are supposed to start work that the adhesive is not included is wrong!!!!!!! and nothing anybody says will make it right.