Topps survey

[faithhealer]

If you have an account at Topps you might have to answer a few survey questions, 'as they have a man for trade accounts' now!!!
Mine went something like this

Would you mind answering a few questions for our survey John

No probs, your adhesive is too expensive

hang on, i haven't started yet

Still expensive

Where else do you shop

CTD cheaper adhesive (no Tg)

Any problems with this store

adhesive is too expensive

what could this store do for you

Change to mapei and get cheaper adhesive

he wished he hadn't asked

 

[Dan]

think he meant at head Office Dan, so what did they do before ?

Ahhhh, I'm with you now.

When I worked there it was the store's responsibility to ensure they kept the trade coming into their store. New stores would have extra help and campaigns going but in the main you just physically rung tilers when you saw cards or ads that you hadn't seen before and ask them to come in to get some prices on their next job and see if he liked them and the service.

Was a 50/50 outcome but that's good enough if you do a couple a week.

 

[user123]

Sigh..., John I so agree, but you are lucky to have the choice to go somewhere else! We have Topps, and a small B&Q, and Tile Importers who sell Mapei grout but not adhesives! They do sell Ultra though, a blessing for me, I think Doug uses it, too... but oh to have the choice!

 

[Ian]

I'm going to be out on my own here but i'm going to say it anyway, my local Topps is really good, all the staff are really helpful and know their stuff.Anything they don't know, they go out of their way to find out. I must be one of the fortunate ones to live near this store. I have been in others that aren't so good but Grantham has a rare gem! As for the adhesive prices, I went into my local TG (Lincoln) yesterday and they couldn't match the addy prices, don't know if it's because I hadn't used them before, but there you have it!!!

 

[Stewart]

Never been to a topps, but the only link I had with them, was a customer who had a seven square metre floor and the shop sold them four.... 5kg bags of bal black grout for it. The tiles were 600 x 600.


Sent using Tapatalk.....

 

[aph257]

If you have an account at Topps you might have to answer a few survey questions, 'as they have a man for trade accounts' now!!!
Mine went something like this

Would you mind answering a few questions for our survey John

No probs, your adhesive is too expensive

hang on, i haven't started yet

Still expensive

Where else do you shop

CTD cheaper adhesive (no Tg)

Any problems with this store

adhesive is too expensive

what could this store do for you

Change to mapei and get cheaper adhesive

he wished he hadn't asked

:lol::lol::lol:

 

[aph257]

don't know about you guys but the staff are useless at topps as well. stick to your independants.

i'd prob go the a "shed" than go to Topps.

 

[penno]

I stopped using topps a while ago but recently gone back to them. Store near me were not exacly clued up, did not have a clue about anything. However a few months back a new manager has come in, whole new store. Everytime i go in he is asking questions: What tools would you like in here? What brand adhesives and grouts would you like? What is it that would make you come here rather then anywhere else?
Now has in stock AND at a good price most Rubi tools. He is currently pushing for Mapei grouts to be stocked which he is confident they will be v v soon (other tilers asked for it, not a big fan myself). He doesn't come from any kind of tiling background but was a manager for many years at one of the major furniture stores. Hats off to the bloke though he has researched everything and actually does know his stuff, probably cannot lay a tile to save his life but does know what he is talking about. Also gets a thumbs up as last 2 months i have been working 7 day weeks they have been throwing that much work my way, booked up until early Feb 🙂
If you went into most Topp stores though you would think "jesus they havnt a clue" suppose you get some bad and some good. Agree on the prices though, way to high but ok when you are doing TAFs as its the customer buying.

 

[Dan]

I'm going to be out on my own here but i'm going to say it anyway, my local Topps is really good, all the staff are really helpful and know their stuff.Anything they don't know, they go out of their way to find out. I must be one of the fortunate ones to live near this store. I have been in others that aren't so good but Grantham has a rare gem! As for the adhesive prices, I went into my local TG (Lincoln) yesterday and they couldn't match the addy prices, don't know if it's because I hadn't used them before, but there you have it!!!

You get special prices at TG for being a TilersForums Arms member you know. Sign up for the account. The thread is in the arms. It's not just for adhesives either.

 

[Colour Republic]

Hats off to the bloke though he has researched everything and actually does know his stuff.

What's his username on here then?:smilewinkgrin:

 

[Dan]

What brand adhesives and grouts would you like? What is it that would make you come here rather then anywhere else?
Now has in stock AND at a good price most Rubi tools. He is currently pushing for Mapei grouts to be stocked which he is confident they will be v v soon (other tilers asked for it, not a big fan myself).

That'll be a sting in BAL's tail if it happens.