Topps Tiles Travertine Questio

[hellooooooooooo]

Hello there this is my first post and as I am a wife and mum please explain your advice as basically as you can. Went to Topps Tiles and got an approved fitter to fit our travertine tiles. Unhappy with him and asked him to leave. He had sealed the tiles but not laid any. Rang Topps senior manager who agreed to supply another fitter or full refund but we would have to return the tiles to him. I explained that my hubby and his mate are now doing it and the manager then said that as the tiles were sealed he could not sell them on and they would have to go in the bin when he got them back from us so if i liked them and wanted to keep them then make him an offer and whatever it is he will accept. The whole order cost £580, £380 was the tiles the rest the materials. Would you be suspicious ie could I trust that the tiles are not faulty and defective and he is just trying to offload them? or what would you do?

 

[smurf21]

gone of topic a little boys

 

[smurf21]

lmo the tiles should be paid for minus the cost of the plumbing repair.:8:

 

[Ajax123]

IMO Topps have been more than reasonable on this. They have have offered to take the tiles back because a tiler who operates outside of their direct control has cocked up - fair enough they recomended him but the tiles are no different just because the tiler was a wally. You should pay the right price for the tiles and get someone else to lay them. If Topps are prepared to deduct the amount for the plumbing repair that is a bonus to you but I don't see how they are technically liable for that and really you should be seeking recompens directly from the tiler. Topps come out as above reproach on this one

 

[faithhealer]

I'm still reeling at £300 for putting a bath straight!!!