Acceptable lippage in large format floor tiles

[Flintstone]

Just be honest, tell him it’s a very poor job all round and you want your money back.

 

[Dumbo]

Just be honest, tell him it’s a very poor job all round and you want your money back.

even then he is still losing

 

[Shinyshiny054]

I have a feeling I’m not getting any money back, he’ll either say no, or yes then never hear from him again. I’m gutted. OH and I have decided that if we’re totally conned with no come back we’ll need to live with it for 5 years or so then get the full lot ripped up and redone when we have some more money saved.

 

[GoneGuy]

Well if he don’t pay you surely it would be a case for small claims court?

 

[JP Tiling]

I have read through all of this and tried to make my opinion as objective as possible....YES the floor could've been tricky once he started, YES cheap tiles can bow, and the differential already mentioned would suggest this as a possibility....but the standard of the finished floor is miles away from being to an acceptable standard (this doesn't help you much at this stage I know!) and the state of the grouting is amateurish at best, and I mean at best! Throw into the mix tiles with 3 breaks in them.....there is no where to hide for our man.

Are we allowed to ask who the culprit it or have i missed that bit?

Your first port of call should be to get clear and concise advise on what your rights are and I would do it ASAP just in case there is any potential to miss things due to time line etc

You should also trawl through texts and emails to see what you can pick out from him that may help at this stage.

I am sure we have all opted for the cheaper option at some point in our lives, but you have been well and truly let down by this plank.

 

[Shinyshiny054]

I’ll need to call citizens advice tomorrow and take some advice. Won’t be putting any of his info up to avoid damaging any case I’m able to build - if I don’t get anywhere then there will be bad reviews everywhere I can put them.

 

[JMC tiling]

Ok, from the new pictures you have posted, its quite clear that despite the tiles having a slight bow and dodgy corners, this tiling has been done to a poor standard so I guess you give him the opportunity to rip it up and re-do or give you a full refund for the works done. If you go down the small claims road, you will have to show that you gave him a chance to put it right but I have to say there is a fair chance he'd do it to the same standard again! Must of been a bit awkward calling the original tiler back after he didn't get the job because of the price? I wish you the best of luck with this, not a nice situation at all.

 

[Shinyshiny054]

I’ve spoken with CAB and they advised the same, however I don’t have an address for him so I would struggle when it comes to small claims. I think I might have found the details on 192.com but they’re asking for £15 to release these to me. Not wanting fleeced again, anyone any idea if the info they give is reliable? If I can get the address I can send a recorded letter which Stands me in much better stead.

I don’t know if I can stomach a rip up and redo, I certainly don’t have money for the new tiles. And I don’t really want work done again by this *** hat. ☠️

 

[Dumbo]

Lesson to consumers there . Written quotes from traders with their information on . Protects you and the trader .

 

[Shinyshiny054]

And the original tiler was very gracious regards our situation.

 

[WetSaw]

I’ve spoken with CAB and they advised the same, however I don’t have an address for him so I would struggle when it comes to small claims. I think I might have found the details on 192.com but they’re asking for £15 to release these to me. Not wanting fleeced again, anyone any idea if the info they give is reliable? If I can get the address I can send a recorded letter which Stands me in much better stead.

I don’t know if I can stomach a rip up and redo, I certainly don’t have money for the new tiles. And I don’t really want work done again by this *** hat. ☠️

Spend a bit more time on 192.com searching in different ways. Each search usually brings up another bit of information to add to the puzzle. Google his phone number as well.

 

[John Benton]

We lost touch with some friends after they had moved, if I remember rightly we used the voting register to find them but had to pay £10 for the pleasure.

 

[Andy Allen]

You need a teenager...... My 19 year old daughter can find anyone on social media...!

 

[Andy Allen]

BTW.... now you can see why I asked if you had his address....

I wouldn't work for anyone, or have anyone work for me unless I new where they lived..

 

[Dumbo]

Get another phone . Phone the guy up and arrange to me him in a different part of town to look at a job . Obviously giving a different name , and he will come to you .