Anyone Dealing With Topps Tiles??

[swindonbathroom]

Hi

Just had a bizarre experience at Topps Tiles Swindon. Just to state that I am not a Topps Tiles Tiler ( now that's a mouthful ).

I often send clients into Topps Tiles and this was the case with Mavis - incidentially in her 70's. I usually give clients the required amount of tiles they need and point them in Topps direction. Our client then deals direct with Topps Tiles and I have no financial gain from this.

Anyway Mavis buys her tiles for her bathroom , floor & walls , but mistakenly buys adhesives /grout etc. Her daughter sees the mistake and it seems fairly simple for Mavis just to get a refund. At this point the stock hasn't left Topps Tiles.

Apparently there is some issues in store that I don't just use their materials and give the money to Mavis. Easy you might think. I objected to paying the £600 charged poor Mavis for these goods. Yes £600 !! Not taking them up on their kind offer I actually went and bought all the miscellaneous adhesives etc for under £300 !!

Now I'm a person non grata as i've "done" Topps Tiles out of a £600 sale !! I thought I'd introduced a client and they'd made a tile sale. Not in Topps Tiles eyes. I'm an out and out villian lol !

I know the last company outlook was poor but acting like this is making Bankers look downright reasonable !

Anyone else had trouble with Topps Tiles ??

 

[Andy Allen]

ive had plenty of issues with my local topps rangeing from mix batches, wrong tiles being delivered, rude staff and rubbish prices so i dont use them any more nor do many of my colleges, which dosnt seem to bother them as im sure they much prefer dealing with private customers rather than trade.

 

[doug boardley]

Hi Swindon and welcome to TF:welcome:I've never used Topps since they tried to charge me £15 for a length of trim

 

[DHTiling]

How much doug..:yikes:

 

[White Room]

Bloody hell Doug:yikes::yikes:

 

[Andy Allen]

Hi Swindon and welcome to TF:welcome:I've never used Topps since they tried to charge me £15 for a length of trim

metal trim or plastic?

 

[doug boardley]

How much doug..:yikes:

yep.. £15 for a length of blanco, and that was about 7 years ago and it was the first and last time I went into a Topps. I ended up getting a length from TP just round the corner

 

[Olz]

I got offered something like 3% discount at topps they did tell me they'd review it after a couple of months though

Needless to say i didnt then and still dont use them now.

I did once buy 5 sponges for 99p when they had them on offer though :lol:

 

[mikethetile]

many years ago they were good but nothing I hear about them these days surprises me

they sacked a decent salesman for giving trade prices to trade customers without showing 3 seperate reciepts first

havent used them since

 

[merlecollins]

Hi Swindon and :welcome:

I use Topps regularly and only had one problem with bad shading of a large order😛rrr:

Got it sorted and all's been well ever since - just remember to ask for extra discount on anything you buy, the lads will always barter with you and you can generally get a good deal if you push for it, even if you do just pass it onto the customer

 

[richard Kent]

Now I don't tile as much as you lads and lasses, but with my trade card from topps I get Bal rapid flex for £ <NO PRICES IN PUCLIC FORUMS- THANKS> 26 normally £47 am I still paying too much?
I have never had bad service from them, I do tend to just get adhesive, grout and tile bead.