Anyone Dealing With Topps Tiles??

[swindonbathroom]

Hi

Just had a bizarre experience at Topps Tiles Swindon. Just to state that I am not a Topps Tiles Tiler ( now that's a mouthful ).

I often send clients into Topps Tiles and this was the case with Mavis - incidentially in her 70's. I usually give clients the required amount of tiles they need and point them in Topps direction. Our client then deals direct with Topps Tiles and I have no financial gain from this.

Anyway Mavis buys her tiles for her bathroom , floor & walls , but mistakenly buys adhesives /grout etc. Her daughter sees the mistake and it seems fairly simple for Mavis just to get a refund. At this point the stock hasn't left Topps Tiles.

Apparently there is some issues in store that I don't just use their materials and give the money to Mavis. Easy you might think. I objected to paying the £600 charged poor Mavis for these goods. Yes £600 !! Not taking them up on their kind offer I actually went and bought all the miscellaneous adhesives etc for under £300 !!

Now I'm a person non grata as i've "done" Topps Tiles out of a £600 sale !! I thought I'd introduced a client and they'd made a tile sale. Not in Topps Tiles eyes. I'm an out and out villian lol !

I know the last company outlook was poor but acting like this is making Bankers look downright reasonable !

Anyone else had trouble with Topps Tiles ??

 

[suave]

:welcome:

 

[ozboz]

Same happened to me , i sent a mate into topps Taunton for a trim, came out with 400's worth of gear that i had already sorted, they were not to happy refunding, and asked if I knew what I was doing !!

 

[Mike]

i've just opened a trade account with them and its surprising how much discount you get for trade compared to normal prices. 60 to 80 % on some adhesives and trims. well worth a look

 

[Matt]

i've just opened a trade account with them and its surprising how much discount you get for trade compared to normal prices. 60 to 80 % on some adhesives and trims. well worth a look

Percentage doesn't mean alot when the orginal price is three times the price of anywhere else :lol:

 

[mikethetile]

topps have an area out the back for trade only. there is quite a saving in the trims etc, addy was palace if I remember right. couldnt get hbb from the back as they charged full price for that

its a shame they have to play about like they do as they have a lot of outlets. at the end of the day any tiler wants to be able to pick up gear at a reasonable discount and fix it , then get paid

simples ...................we dont want to follow silly rules as if we were at school

long live tile giant

 

[Mike]

Percentage doesn't mean alot when the orginal price is three times the price of anywhere else :lol:

£ for bal green star and £ for plastic trims, can you beat that?

 

[Matt]

£ for bal green star and £ for plastic trims, can you beat that?

Yes. Have you filled in the form in the Tilers Arms?

We offer an extra discount to TF members that have filled in the form.

 

[Mike]

Yes. Have you filled in the form in the Tilers Arms?
We offer an extra discount to TF members that have filled in the form.

thanks but you dont have any branches within 90 miles of me:mad2:

 

[bluevin123]

Ive got a good relationship with Topps, Ive been a TAF(Topps aproved fitter) for a number of months now, have been getting at least one job a month from them and some great trade discounts, <TRADE PRICES>
So cant really complain as yet...

 

[diamondtiling]

£ for bal green star and £ for plastic trims, can you beat that?

for bal green star, that seems about £ too much..........:ban:

Bagged adhesive only.

 

[Mike]

£ for bal green star, that seems about £ too much..........:ban:
Bagged adhesive only.

i,ve been using tubbed adhesive for small format wall tiles for years with no problems whatsoever

 

[DHTiling]

No pricing in the public forums please..

 

[simonb43]

Have been using Topps since i started, and get really good discount on quality materials and good discount on tiles. I'm happy to pay the prices and so are my customers. Each tiler has their preferred outlet

 

[J.R Tiling]

Hi Swindon an :welcome: im just down the road from you in calne , only ever used the swindon branch a couple of times as thy have a branch in chpenham now , the guys are all really sound in there and have never had any probs with them ,they have even let some good customers of mine use my trade discount with my say so

 

[merlecollins]

I use Topps for convenience where I am and also because other 'supposed' large suppliers don't seem to want to know when it comes to anything out of the normal (where deliveries are concerned) and I find them (Topps) spot on

The lads are helpful, prices are good and the products are OK