Anyone Dealing With Topps Tiles??

[swindonbathroom]

Hi

Just had a bizarre experience at Topps Tiles Swindon. Just to state that I am not a Topps Tiles Tiler ( now that's a mouthful ).

I often send clients into Topps Tiles and this was the case with Mavis - incidentially in her 70's. I usually give clients the required amount of tiles they need and point them in Topps direction. Our client then deals direct with Topps Tiles and I have no financial gain from this.

Anyway Mavis buys her tiles for her bathroom , floor & walls , but mistakenly buys adhesives /grout etc. Her daughter sees the mistake and it seems fairly simple for Mavis just to get a refund. At this point the stock hasn't left Topps Tiles.

Apparently there is some issues in store that I don't just use their materials and give the money to Mavis. Easy you might think. I objected to paying the £600 charged poor Mavis for these goods. Yes £600 !! Not taking them up on their kind offer I actually went and bought all the miscellaneous adhesives etc for under £300 !!

Now I'm a person non grata as i've "done" Topps Tiles out of a £600 sale !! I thought I'd introduced a client and they'd made a tile sale. Not in Topps Tiles eyes. I'm an out and out villian lol !

I know the last company outlook was poor but acting like this is making Bankers look downright reasonable !

Anyone else had trouble with Topps Tiles ??

 

[Mike]

£ for bal green star, that seems about £ too much..........:ban:
Bagged adhesive only.

i,ve been using tubbed adhesive for small format wall tiles for years with no problems whatsoever

 

[DHTiling]

No pricing in the public forums please..

 

[simonb43]

Have been using Topps since i started, and get really good discount on quality materials and good discount on tiles. I'm happy to pay the prices and so are my customers. Each tiler has their preferred outlet

 

[J.R Tiling]

Hi Swindon an :welcome: im just down the road from you in calne , only ever used the swindon branch a couple of times as thy have a branch in chpenham now , the guys are all really sound in there and have never had any probs with them ,they have even let some good customers of mine use my trade discount with my say so

 

[merlecollins]

I use Topps for convenience where I am and also because other 'supposed' large suppliers don't seem to want to know when it comes to anything out of the normal (where deliveries are concerned) and I find them (Topps) spot on

The lads are helpful, prices are good and the products are OK

 

[aph257]

my nearest Topps is 12 miles away, Tile Giant is a further 200 meters down the road, if i go that way i go the extra 200 and get loads of £'s off for similar quality stuff :lol::lol:

 

[Perry]

only ever been in Topps twice both times they wanted to charge me about 60% more than SRP so i guess they can give big discounts and still charge you more than everybody else

 

[redlee]

I deal with my local topps quite a bit, prices for the trade stuff are good and i like the fact that its kept out back and away from retail, that way you can still get stuff cheaper if only slightly than the general public as it seems all the independants give one price trade or retail. The fact they can get hold of stock within a few days also helps.

 

[faithhealer]

No problem with the Darlington branch, next to CTD so can bounce them off each other. No Tile Giant in Darlington but heard a whisper that they are looking for premises near the other two main tile shops

 

[swindonbathroom]

Hello All ,

Topps have lost all credibility with me as a supplier. I was sending in clients to buy tiles alone. They should have appreciated these sales and not tried to muscle in on MY clients to buying the ancillaries. They certainly shouldn't try and charge £600 for these ancillaries!! 20 metres wall , 10 metres floor & trim. A lot of money in anyones book I would think.
Too many other reputable suppliers around who really appreciate any business you can put their way.