British Ceramic Tiles - They actually want our feedback

[jenjen]

BCT's quality control is abismal to say the least.

I have complained direct on they're FB page and they tried to reply via messenger and not in the post i posted.

The list of faults goes on from planetising like bowls and printing error to tile face and surface bubbling , mass production with what seems little quality control.

One of the biggest issues is sizing of tiles , some can be as much as 3mm i have found , imho its just not acceptable.

But as usual it just falls on deaf ears...

Hi there, I am currently in a dispute with the liquidators of BCT regarding some pallets of matt white tiles that were sent that the sizing was all over the place. I have to get expert opinion on the tiles, but cannot due to lockdown. Would you be able to provide me an expert opinion . . .. assuming you are a "suitably" qualified person. Regards Jenny

Post automatically merged: May 7, 2020

I have recently tiled a full bathroom walls and floor in bct tiles one feature wall 500x150 plank effect and 500x300 tiles every tile had either a shade variation or size difference up to 4mm and that was in nearly every box.
The tiles are so soft how can they be marketed for floor tiles yet alone suitable for use on underfloor heating.
Also tiles were stated to be 8mm thick bit this is only on the edge as the middle of the tile is more like 10-12mm.
I don’t think I’ve found a single tile that is flat.
And as mentioned the glaze does not cover the entire tile so is subsceptible to water ingress and potential tile failure.
I can honestly say I will never take a job on that includes any type of bct tiles.

Hi there, I am currently in a dispute with the liquidators of BCT regarding some pallets of matt white tiles that were sent that the sizing was all over the place. I have to get expert opinion on the tiles, but cannot due to lockdown. Would you be able to provide me an expert opinion . . .. assuming you are a "suitably" qualified person. Regards Jenny

 

[Dave]

Hi there, I am currently in a dispute with the liquidators of BCT regarding some pallets of matt white tiles that were sent that the sizing was all over the place. I have to get expert opinion on the tiles, but cannot due to lockdown. Would you be able to provide me an expert opinion . . .. assuming you are a "suitably" qualified person. Regards Jenny

Post automatically merged: May 7, 2020

Hi there, I am currently in a dispute with the liquidators of BCT regarding some pallets of matt white tiles that were sent that the sizing was all over the place. I have to get expert opinion on the tiles, but cannot due to lockdown. Would you be able to provide me an expert opinion . . .. assuming you are a "suitably" qualified person. Regards Jenny

hi jenny , unfortunately they fall within bs5385 uk guidelines on sizing , which is +/- 2mm. Ridiculous ratio compared to other countries who mostly are +/- 0.5 mm.