customer cancels last minute!!!

[david campbell]

my run of bad luck continues,on my way home this evening tomorrows customer phones and ask me to cancel the job(was being begged by her to be put in on monday only 2 days ago)anyway! it was a supply and fit job,so ok i'll get my £ back for the tiles and can use addy and grout elsewhere,but the problem is i've had 2 8"x4" sheets of wbp cut to suit her exact bathroom size today so this has left me £50 out of pocket as it was a really strange sized bathroom(very long and narrow)do you think it is worth pursuing to get my cash refunded as i think the chances of coming across a bathroom this size any time soon arw rather slim,what really me of was making me change my schedule to suit her and spending 2 hrs of my time today to no avail:incazzato::incazzato::incazzato::incazzato::rant:

 

[faithhealer]

been there, 'fraid david, hopefully when things pick up we can ask for deposits more often. I'm usually too trusting!

 

[LM Ceramics]

its really annoying when a cancelation occurs it happening more often

 

[Highlander]

Send her invoice for the WBP payment within 14 days. End of day you had verbal contract worth a try and if you make it look official you might get your £50 back.


Gary

 

[Spud]

timewaster! put a terms and conditions page in when you do your written quotes stating that you will need 7 days notice for cancellation and that any special order items that cannot be returned must be paid for ,this will protect you in the future

 

[DHTiling]

How long since you booked the job in.....?..

 

[david campbell]

friday night she actuall booked it in(after phoning me on 3 occasions to change the time(so i lost my fri night also)),thats why i'm off,she said she needed it done on monday,so i re-arranged my schedule to suit her,and now i'm out of pocket with no job on monday!:rant:

 

[DHTiling]

If it was only friday then you have no come back.......she has 7 day cooling off period.....


p.s. also do not swear in the forums...

 

[david campbell]

sorry dave!!

just getting fed up with people who think they can mess you about at a whim,I wouldn't turn up to do a quote late or not turn up 2 someones house when they expect me to be there working,she new because i had to phone and re-arrange mondays work in front of her and she was lucky i knew the person and knew they wouldn't mind.

who says ignorance is bliss

 

[DHTiling]

Customers....don't you just luv them........not...wot reason did she give..?

 

[david campbell]

she just said she had changed her mind and doesnt want the work done(maybe a later date)think she might have got another qoute! but she was going to have me doing it on the saturday if her tennant could give me access so i was hanging on till after 10 on friday night waiting for her to call(waste of a night).i wouldn't have minded if she had cancelled on saturday after her qoute but waited until late afternoon today knowing i was to be there before 8 tomorrow so she must have an idea i would be getting her materials today:incazzato:

 

[DHTiling]

It is well annoying dave.....i know and so doubt a few others.........OH!! the joys of bieng a tile fixer........just put it down to experiance mate.....or it will eat you up....

 

[david campbell]

dont think i would have been so annoyed if she hadn't gave me the run about:dizzy2: for the best part of the w/end,not had 1 like that in a while and hopefully not for a while longer:8::8:

 

[CJ]

Its the joys of being self employed.

Like many.....I don't ask for a deposit. Think I will in future with bigger jobs.

I seem to be in the middle of a bad turn also at the the moment.

Job booked in last Friday for a local builder. Just a 1 dayer. I turned up as promised, only to find he had self leveled the area as he promised............It was still damp in places. So that was a no go :rant: So after an unexpected day off.....I went to finish a job off on Saturday morning, no problems there........but mid morning got a text from the punters of the job I had booked in for Tomorrow................(booked in since before Christmas) only for them to, "due to unexpected problems"??? could i re-schedule to the end of February :rant:

Still waiting to see if I can get back to Fridays abortion of a job tomorrow???? :incazzato::incazzato::incazzato:

 

[david campbell]

i know how you feel cj it just feels as if your jumping from one disaster to another