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paul flight
doug is right . get hold of the builder tell him what you want done at no cost to you . if he is any good he will do this work . tell him you want a experienced tiler to do the work. you have paid a lot for this to be right.! be strong and dont take no for a answer .. in fact put it in writing to him so that he knows that you have done your home work on this on .. which he did not.