Generous customer, vary rare!!!

[Sterling Tiles]

Last week completed a job for an ex-copper to tile his whole bathroom (floors and walls). On wednesday something cropped up which meant i couldn't go back thursday and friday (i don't make a habit of it but it was an emergency and the customer was very understanding). I said to the guy i'd come back saturday and sunday to finish, which i did. When sunday came and it was time for payment, he gave me £100 extra for coming working at his house on a weekend.

I couldn't believe the generousity especially in our current financial climate. He also said he and his wife were well pleased and would happily recommend me which is even better!

Has anyone else had any customers do a similar thing?

 

[Deleted member 1779]

Well - well done you !!

Maybe tilers should add this to their invoice

"No service charge has been added to this bill. Tipping is at your discretion"

 

[DHTiling]

Nice Bonus!.. and Welcome..

 

[d noulton]

finished ajob today guy gave me 20% discount in his chinese restaurant valid for a year after eating the food yesterday i will be visiting on more than one occasion

 

[enduro]

Finished a job today and the customer paid me straight away...Thought that was a bonus :lol:

 

[John Benton]

Welcome Sterling and it's nice to hear a customer appreciating your work.

A few years ago I had a customer who bought his kitchen from B&WHO and they were to do the tiling as well, walls and floor. Any way after 6 weeks the kitchen was eventually fitted ready for tiling. Customer had got the 60x30 porcelain tiles £50m2, beige for walls, charcoal for floor. Customer goes off to work, comes home, walls are tiled, and tiler asks what he thinks of job. Rubbish, was his reply. Supposed to have a 2mm joint, in places it was 5 and other the tiles were touching. In the window reveal the sill had a 15mm drop from front left to back right over a width of 1.5 metres. BAD. Anyway, needless to say the tiler didn't get an invite to fit the floor the following day. Customer had it out with B&WHO and they said they would remove tiles and pay for 8m2 of new tiles and for the fitting. He went back to supplier for new tiles and he asked for a recommended fixer, who in turn gave them my card. Got the job and fixed walls and floor. He was so pleased he said that I don't charge enough and gave me £150 extra and then got the job of doing his bathroom and en-suite refurb. He has recommended me to 2 other friends of his and had 2 more bathrooms from it!!!! Happy Days

So all of you who come on here and knock B&WHO, if it wasn't for them, some of us guys would miss out on work. :hurray:

Only joking, it's just the luck of the draw as they sub out all their work. My customer decided on B&WHO as his mother-in-law had them do hers and they did a really nice job.

 

[Diamond Pool Finishers]

:welcome:to the forum ,that was very nice of them see there are some nice people still out there, has anyone on the forum been nice to people who come and work for you lately !

 

[Dan]

Oh yeah, welcome to the forum! Didn't clock this was your first post when I read it before.

Thanks for signing up and what good news in a first post!

Years ago I heard about tips more often than I do these days. I always tip my delivery guy for pizza well, but not so much the bars and restaurants I go to. I always tip tradesmen though, even the sky installers.

 

[Deleted member 1779]

I have just seen the Stirling Tiles uniform tho.....

:lol:

 

[Andy Allen]

this week i had a tenner from wednesdays customer, and a fiver from todays customer....all greatfully received..

 

[Thatch]

some good stories here....my last 3 jobs i've had between a £20 and £50 tip.....the last one i done the woman cried when she saw the finished room....i didn't know where to look! lol

 

[prceramics]

i got a £40 tip my last job

 

[Time's Ran Out]

Just finished a travertine bathroom and the lady gave me a bottle of wine!
I handed it back and asked for a bag of Taylor's Columbian Coffee.
Was I right or would the Wine have been of greater value.
Oh! I also got paid which is always a bonus (I hate having to take a bolster chisel to the tiles once fixed)

 

[Thatch]

Haha John thats hilarious!!!

 

[Andy Allen]

some good stories here....my last 3 jobs i've had between a £20 and £50 tip.....the last one i done the woman cried when she saw the finished room....i didn't know where to look! lol

was the tiling that bad.....:lol: