British Ceramic Tiles - They actually want our feedback

[Middlesex Tiles]

All the 600x600 BCT porcs I've seen are made abroad.

 

[Del W]

Ted Baker by BCT. Customer had to buy another box. Several misprints out of 6 sqm. several chips. Thinking that I wont be using BCT anymore.

 

[Dumbo]

Maybe you're meant to fit them with a staggered bond

 

[GoneGuy]

With the price of the ted baker tiles and with them supposedly manufactured abroad you would have thought they would be spot on

 

[qualitywork]

I have recently been fixing for bathstore.
So far all of the bathrooms that I have done have been with tiles from BCT.
What a joke these tiles are.
I put some 100x200 tiles up and they were1mm different on the vertical. Many were twisted and many had transit marks.
I have done a further half dozen bathrooms using BCT tiles and they all had issues.
Sure, I got over it, but it takes extra time.
I would always try and steer a customer away from this company.
In fact when a customer asks where to source tiles from, I give them a few names but also say please don’t buy from this company.
Absolute garbage!
Somebody on here mentioned poor quality control.
I would say no quality control !

They really need to up their game and get modern machinery/ techniques. If not what is their problem ?
There must be a manufacturing issue surely ?

 

[One Day]

They really need to up their game and get modern machinery/ techniques. If not what is their problem ?
There must be a manufacturing issue surely ?

I would say that the issues and faults are mainly with their attitude.

 

[Qwerty]

Funnily enough this issue was raised again when I visited a supplier today. I will be speaking to the director again to see what they have been doing since we last met.

 

[WetSaw]

I would imagine it will take a while for the new quality controlled stock to reach the shops....

 

[Qwerty]

Was contacted by a lady in NYC back in April about an issue she had with BCT tiles that somehow found themselves stuck (very badly I might add through tile quality, not fixer error!) to her bathroom walls. Got this reply from her today after I got back to her.......

If the quality of a BCT product is unacceptable in the USA, why is it acceptable here!?!?!?

 

[WetSaw]

Because ,generally, Americans complain louder than we do!